21 min Read
06 Jul 2017

Written by Damien

Damien is one of the most widely quoted money and investment experts in the national press and has made numerous radio & TV appearances. He created MoneytotheMasses.com while working in the City when he became disillusioned with the way the public were left to fend for themselves because they could not afford financial advice.

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PensionBee Review – is it the best way to find and consolidate your pensions?

PensionBee review

PensionBee review

In this independent PensionBee review I look at whether PensionBee is the best way to consolidate your pensions. As one of the most widely quoted investment experts in the national press I analyse PensionBee's charges, proposition and its investment performance. On top of that I have personally visited PensionBee's offices on numerous occasions to grill them over their processes and ethics.

I've broken down this PensionBee review into sections but I suggest that you read the full review from beginning to end because, in short, I think PensionBee is suitable for certain people but not all (I explain who exactly in the full review). If you want to jump to a particular part of this PensionBee review then use the links below.

Who are PensionBee?

PensionBee was launched in the UK in 2014. Based just outside of London's financial centre they are attempting to innovate the UK pension industry by making it easier for people to locate and consolidate their existing pension plans. They are authorised and regulated by the Financial Conduct Authority. Despite being a relative newcomer to the industry they have already amassed over 30,000 customers.

What do PensionBee do?

Most UK consumers only engage with saving for their retirement when they are enrolled into their employer's pension scheme. With most adults in the UK changing employers every few years it means that they can end up having several small pension pots stuck in past employers' pension schemes. Typically people lose track of these pensions over time and forget that they even have them (or they've lost touch with the previous companies that they've worked for) when they come to retire. However, it's not just an issue at retirement. Many of these pension pots will languish in poorly performing pension funds with high charges. As a Certified Financial Planner (CFP) I would always recommend that consumers review their pension planning which includes finding and optimising their existing pension plans and consolidating them where it is appropriate. By doing so they can ensure that they minimise the impact of investment charges while optimising investment performance and the growth of their pension pot. At present you can trace lost pensions using the free pension tracing service but it is a long winded process and then you are still left with deciding what to do with them.

With only 1 in 10 UK consumers seeking financial advice it means that most UK consumers are are not planning for their retirement. Historically pension products have been a minefield of high charges, hidden caveats and complex legislation. However, in the last decade I've seen this radically change thanks to regulatory changes, increased competition between pension providers and technology.

PensionBee is harnessing all three of these to provide a service that will locate your existing pension pots and consolidate them into a new low cost pension plan (I look at their charges and performance later in this article). The first thing to point out is that PensionBee does not provide financial advice. Where this becomes an issue is if you have an existing final salary pension or a pension with over £30,000 of guaranteed benefits then current pension rules stipulate that you have to take financial advice before you can transfer it. While PensionBee can facilitate the consolidation of any of your other pensions I would suggest that you speak to a financial adviser before you do anything else. If you don't have a financial adviser already then you can claim a free financial plan worth £500 for a limited time via this link.

For those people with existing personal pensions or money purchase arrangements from past employers then PensionBee can consolidate these. at no initial cost, into a cheap pension plan which is managed by a third party investment company (BlackRock or State Street Global Advisors). Having grilled the founders of PensionBee their desire to champion the consumer is central to their business. It's led to them lobbing Parliament to facilitate faster pension switching (on a par with current account switching) because, despite the wave of new entrants, facilitating a pension transfer is still a time consuming and laborious process.

It is important to point out that there is nothing to stop you using PensionBee to consolidate your pension plans into a low cost pension and ultimately transferring elsewhere later. PensionBee do not charge you for consolidating your pension nor do they charge exit charges. I was quite frank with PensionBee on this point but they have deliberately set their proposition up this way showing their belief in their product and services. That is probably why PensionBee's proposition has attracted over 30,000 customers in such a short space of time and been scored so highly by its customers on Trustpilot.

How does PensionBee actually work?

When you first start with PensionBee you have to choose between one of three plans.

What's the difference between the PensionBee plans

The only difference is the fund your pension pot will be invested in. These are:

  • PensionBee Tracker (run by State Street Global Advisors)
  • PensionBee Match (run by BlackRock)
  • PensionBee Tailored (run by BlackRock)

PensionBee does not provide any recommendation as to which plan would suit you. However I've analysed all three plans and there is not much to choose between PensionBee Match and PensionBee Tracker. They have marginally different asset mixes as shown in the table below. The main difference is that the BlackRock fund has some exposure to alternative assets which can include commodities but also property. At the same time it has a slightly lower UK equity exposure making it arguably more diversified than PensionBee Tracker.

 Asset type PensionBee Tracker asset mix % PensionBee Matched asset mix %
UK Equities 40.18 30.32
European Equities 13.79 14.08
North America 13.17 16.48
Asia Pacific ex Japan 6.82 3.85
Japan 6.6 5.28
Cash equivalent 5.87 6.31
UK Gilts 5.86 4.31
UK bonds 4.81 0
Index linked gilts 2.9 0
Global Bonds 0 7.42
Others 0 11.95

The Pension Tailored plan on the other hand is akin to what is often referred to as 'lifestyling' in the rest of the pension industry. The further you are away from your chosen retirement age (i.e the younger you are) the more investment risk you can afford to take. That's because while riskier assets (such as shares) provide a better opportunity to make more money than safer assets (such as bonds and cash) they also carry a grater risk of falling in value. The younger you are the more time you have for your portfolio to bounce back. Conversely the older and closer you are to retirement the less investment risk you want to take. Lifestyling automatically moves your portfolio from riskier assets to safer assets the older you get which is sensible. PensionBee's Tailored plan does just that. However the plan isn't bespoke to you as a person but rather you are placed in a version of a BlackRock Lifestyling fund where the maturity date is similar to your retirement age. Then 10 years prior to retirement the fund starts taking less risk.

PensionBee doesn't provide any risk profiling to help you choose between the three PensionBee plans however my analysis of each plan's performance and risk management (see below) makes the choice easier.

Consolidating your pensions

After you have chosen your desired plan you then provide as much detail as you can about your existing pension plans you wish to consolidate. PensionBee will then begin finding your existing pension plans and will notify you if any of them have guaranteed benefits or exit penalties over £10. Assuming there are no hurdles then they will get on with the tedious task of facilitating the transfer of your pensions into the PensionBee pension plan you've selected. Once the wheels are set in motion you don't need to do anything but all the while you are free to change your mind within in 30 days.

Eventually you can then manage, top-up and view your PensionBee pension online (as shown below) or via their smartphone app. The latter is particularly attractive for those who wish to make adhoc pension contributions, such as the self-employed.

What are PensionBee’s fees and how do they compare?

PensionBee's charges range from 0.5%-0.7% a year. If you click through to the PensionBee charges page there is a neat comparison with a number of leading pension providers including Hargreaves Lansdown and Nutmeg.

I wouldn't obsess whether the numbers used are definitive representations of the exact costs of getting an equivalent product from the other providers. However, based upon PensionBee's stated charges it would make their pension product one of the cheapest in the market irrespectively.

PensionBee portfolio performance

Often with most market newcomers it's not possible to analyse their past performance. However I have been able to independently analyse the performance of the three PensionBee plans by focusing on the performance of the underlying funds provided by BlackRock and State Street Global Advisors. Below I list the fund that each PensionBee plan invests in:

  • PensionBee Tracker invests in the State Street Global Advisors Balanced Index sub fund
  • PensionBee Match invests in the BlackRock Consensus 85 fund
  • PensionBee Tailored invests in a BlackRock LifePath Flexi fund

While PensionBee provides factcheets for each fund the factsheets aren't that useful for judging how good each fund's performance has been versus its peers. So I have personally analysed each plan and pitched them against the average active managed fund and the leading passive tracker fund with equivalent equity exposure. Active funds are those run by fund managers who make judgement calls on where to invest and typically are more expensive (between 1.5 and 2.5% per annum). Passive funds on the other hand simply track chosen market indexes and are run by computer algorithms. Therefore they are cheaper to run (as low as 0.2% per annum). PensionBee uses passive funds. There is much debate over whether active fund managers deliver the outperformance they promise, all the while making themselves huge profits from their high fees. Over the long term they don't, but can occasionally over the short term they do.

Fund 1yr performance % 3yr Cumulative performance % 5 yr Cumulative performance %
Passive tracker benchmark 24.55 42.23 72.52
PensionBee Tracker 23.28 35.18 65.02
PensionBee Mixed 22.66 34.26 57.05
Tyoical multi-asset managed fund 17.33 25.59 48.09

For the passive tracker benchmark I used the market leading Vanguard Lifestrategy 80% equity fund and the Typical multi-asset managed fund was based upon the sector average for the Mixed Investment 40-85% Shares unit trust sector.

The upshot is that the underlying funds used in the PensionBee Mixed and PensionBee Tracker funds have outperformed the typical managed fund. However, they have underperformed the leading passive tracker fund, but then again nearly all active and passive funds have. However, I would anticipate most PensionBee customers would be happy with that, as would PensionBee themselves. I could not include the PensionBee Tailored plan in my performance analysis as it is only a year old. However what is interesting is that over that year the PensionBee Tailored plan actually returned 19.33% (so less than the other PensionBee plans) but for every increment of risk it took it generated more return than its stablemates. In other words the balance of risk to return is marginally better. So to sum up:

  • If you are just interested in growing your pension plan the PesionBee Tracker option will interest you
  • If you want growth but a bit more diversification then PensionBee Mixed will be of interest
  • If you want to manage downside risks while growing your money then PensionBee tailored is likely to appeal

PensionBee vs the Government’s Pension Dashboard

One of the criticisms that has been pointed in the direction of PensionBee is whether the government's planned Pension Dashboard will impact their USP (unique selling point) of consolidating pensions. The Pension Dashboard was earmarked for a 2019 launch and is supposed to deliver a single dashboard that shows everyone where all their pension pots are, how much they are worth and their potential retirement income. Even if the dashboard is delivered on time it will simply show information to consumers and won't allow any form of consolidation. However an early prototype has encountered issues obtaining data from pension providers as well as losing key governmental support, a result of the UK election. The upshot is that the Pension Dashboard is a long way off, if it ever arrives, and its functionality is going to be limited. For now I don't think PensionBee's USP is under threat.

Who should consider using PensionBee?

If you don't have a final salary pension and are looking to spring clean your existing pension pots and consolidate them then PensionBee is a viable option. This is especially true if you prioritise ease of use, acceptable fund performance and low costs over investment choice and the ability to run your own investments yourself. In addition, the self-employed will also be attracted to the ease of use especially when it comes to topping up your pension in an adhoc fashion via the app. However you can only take out a PensionBee pension if you are consolidating existing pensions into it. Have a quick look at PensionBee's FAQ tab as it covers some important considerations.

PensionBee Pros

  • Low cost
  • Clear charging structure
  • No exit fees or lock-ins
  • Simple pension consolidation process
  • Decent historical investment performance
  • Good customer service and user ratings
  • Neat iPhone app and online dashboard making managing your pension simple
  • Low hassle factor
  • Nothing to stop you using them to consolidate your pensions before moving elsewhere

PensionBee Cons

  • They don't offer financial advice nor can they help with final salary transfers
  • Each plan has one fund so what you gain in cost savings and relative performance you lose in investment choice
  • The pension product doesn't currently offer drawdown so it is only suitable for those growing their pension pot rather than taking an income from it

What protection is there is if I make the wrong decision or PensionBee goes bust?

PensionBee does not give regulated advice and as such the choice to move your pensions is yours alone. However you can change your mind within 30 days of transferring a pension to PensionBee and they will send the money back to your previous provider, assuming they will accept it, without any charge. If PensionBee was to go bust customers would get back 100% of their pension. PensionBee pensions are protected via the Financial Services Compensation Scheme (FSCS).

PensionBee Customer Reviews

Cleary PensionBee's customers like their ethos and product. On Trustpilot they have an average score of 9.2 out of 10 from over 190 reviews. Typical comments include:

  • 'Very professional, quick and transparent. Exactly what I was looking for'
  • 'Excellent service'
  • 'So straight forward'

Conclusion

If you are looking for a low cost hassle-free way to consolidate your pension pots (excluding final salary pension) then PensionBee is worth considering especially as they do not lock you in with exit penalties. This leaves you free to move at a future date. However their acceptable investment fund performance, low cost and slick app interface has clearly been integral in them gaining over 30,000 customers so quickly. If you have a final salary pension that you don't know what to do with then read my article 'Should I transfer my final salary pension'.