What does Train Refund do?
- once you register and enter your ticket details any delays will be shown on the app
- just click on any delay shown and then click 'Claim' and a completed claim form will be sent to your inbox
- print off the completed claim form, sign it and send it to the address provided
- sit back and wait for your compensation to arrive
Can I claim for all delays?
Rules for claiming compensation vary by rail company but a general rule is that you can claim for delays in excess of 30 minutes. The Train Refund app will only show claimable refunds so you don't need to study all the various train company rules
How much compensation will I get?
Again the rules vary by train company but a general rule is that you will get a refund of 50% of your ticket price for delays over 30 minutes
Does Train Refund cover all train companies?
Train Refund covers over half of the UK rail network and collects data and completes compensation forms for:
- Chiltern Railways
- First Capital Connect
- First Great Western
- First Transpennine Express
- Greater Anglia
- London Midland
- ScotRail
- Southeastern
- Translink NI Railways
- Virgin Trains
More services will be added soon
Is Train Refund free?
Yes the app itself is free but they will charge 69p when they first fill in a claim form for you
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- Offer ends 31st July 2026
Before starting your transfer, check you won't lose any valuable benefits (such as guaranteed annuity rates or a lower protected pension age) and find out what exit fees you might have to pay
