O2 has announced details of how it plans to compensate customers hit by last week's service disruption. Those customers who were affected will receive the equivalent of three days back as a gesture of goodwill.
The 02 website states that:
- Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
- Pay & Go customers will receive 10% extra on their first top-up in September
You do not need to claim this compensation as 02 will automatically apply it to your account. 02 will notify those who will receive compensation, via text message, by Friday 27th July.
In addition, all O2 customers will receive a £10 O2 voucher to spend in store. This will be redeemable (between 1st September and 30th September) via the O2 Priority Moments app or online at www.o2.co.uk/priority. with no minimum spend.
£200 Pension Cashback Offer
Make a qualifying deposit or transfer a pension to our partner Interactive Investor.
- Deposit or transfer a pension of at least £20k and you could earn £200 cashback
- Terms and Fees apply, Capital at risk
- New & Existing customers opening a SIPP
- Offer ends 31st July 2026
Before starting your transfer, check you won't lose any valuable benefits (such as guaranteed annuity rates or a lower protected pension age) and find out what exit fees you might have to pay
