Rail strikes: Are you due compensation and how to claim

3 min Read Published: 04 Nov 2022

Rail Strikes are you due compensation and how to claimAnother series of rail strikes were set to take place over the coming days as talks between unions and bosses over pay, jobs and conditions once again failed to reach an agreement. However, strikes due to take place on the 5th, 7th and 9th of November have subsequently been suspended after talks between the RMT union and Network Rail bosses intensified late on Friday 4th of November. In this article, we explain how to claim compensation if you are affected by a train strike. We also explain whether you can travel on an alternative day or claim a full refund if you decide not to travel.

Latest rail strike information: Are you affected?

If you are intending to travel by rail or tube in the coming days then you should check the latest service information provided by your rail operator. One of the easiest ways to do this is to visit the National Rail Website as it is continually updated with the latest travel information.

Can I use my ticket to travel on an alternative day?

If you are likely to be affected by impending rail strikes then you can usually travel one day before the date of your ticket and up to and including a few days after, depending on the rail operator. This does however often exclude season tickets.

Can I claim compensation if I am affected by the rail strikes?

Yes, most rail operators will offer compensation if you are affected by the rail strikes, however, it will depend on the type of ticket you have and whether the rail operator runs a compensation scheme, most commonly referred to as a 'Delay repay' scheme. We summarise how to make a compensation claim at the end of this article.

Compensation for single trip tickets

If you have experienced cancellations and or delays caused by the rail strikes then you may be entitled to compensation, however, the amount you may be due and the rules around how you can claim varies depending on the rail operator. The amount you are likely to receive will often depend on the severity of the delay, with smaller refunds paid out for delays of 30 minutes or less and larger refunds of up to 100% if you are delayed for more than 2 hours. Click on this helpful tool from the National Rail website and find your rail operator to see how much you could be entitled to.

Compensation for season ticket holders

If you are a season ticket holder and you are affected by the rail strikes then most rail operators will allow you to claim compensation. Each operator has its own set of rules that define how much you can claim back based on the length of the delay. Some season ticket holders can make additional claims for 'Sustained poor performance' and again, the definition varies depending on the operator. Find your rail operator on this helpful tool from the National Rail website to check the definition and rules on rail compensation.

Can I get a full refund if I decide not to travel due to the rail strikes?

Yes, rail operators will be able to issue a full refund if your train is cancelled and you choose not to travel. To claim a refund, simply use the same website that you used to buy your original ticket and submit a refund request. If your train is not affected by the rail strikes and you wish to submit a refund request then your rail operator may apply an administration fee. Again, the rules vary depending on the rail operator you have booked your tickets through. Alternatively, you may wish to exchange your ticket and you can do so for free. Exchanging your ticket enables you to travel on another date of your choosing, however, some restrictions may apply.

How to claim compensation if I am affected by the rail strike

If you have been affected by the recent rail strikes, then follow these simple steps to submit your compensation claim.

  1. Make a note of your train time, the delay you experienced and the reason for the delay
  2. Take a photo or scan your train tickets and receipts
  3. Go to the National Rail website and click on the logo of your rail operator
  4. You'll be directed to a page that confirms the compensation rules as well as how to claim for your delayed rail journey
  5. Complete the necessary forms (You normally have 28 days to submit your claim)