In an effort to build excitement and get some important early feedback, Samsung have sent out their brand new Samsung Galaxy 'Fold' phone to a number of media outlets, reviewers and influences.
It was reported on the 18th April 2019 however that after just a few days, many of the phones were having issues with the innovative folding display, with flickering screens, blank displays and even bulges being reported.
What has caused the screen issues with the Samsung Galaxy Fold?
There is speculation that the cause could be down to users removing a special film that is integral to the display, mistakingly thinking it was simply to protect the screen while in transit.
It is a setback for Samsung who had previously stated that the screen could endure 200,000 folds and unfolds without it breaking and perhaps what is more worrying is that industry professionals and tech-savvy reviewers had experienced the issues, unwittingly removing parts that are integral to the phone's usability. Whatever the cause, Samsung have confirmed that they will "thoroughly inspect these units in person to determine the cause of the matter".
What is the Samsung Galaxy Fold UK release date and how much will it cost?
The Samsung Galaxy Fold, due for UK release on 3rd May 2019 will cost around £1,800 and you'll be able to pre-order from Samsung or EE from 26 April. The phone has a 7.3 inch panel called the 'Infinity Flex Display', which reduces to 4.6 inches when folded. The phone will be available in Space Silver, Cosmos Black, Martian Green and Astro Blue.
It is unclear whether the recent issues with the foldable screen will affect the UK release date but after experiencing a painful product recall due to faulty batteries in 2017, Samsung will not leave anything to chance.
What are your rights if your new phone breaks?
Samsung will be disappointed by the latest setback and no doubt eager to understand exactly what wrong. The same could be said of the thousands of customers on the waiting list, yet to receive Samsung's pioneering folding phone. While we can't offer any comfort as to quality of the product when it arrives, we can at least offer some comfort when it comes to consumer rights. In October 2015, changes were made to consumer legislation which simplified and strengthened existing law. The consumer act 2015 was created and replaced three existing pieces of consumer legislation and should you wish to know more you can our article 'consumer rights act 2015 simplifies and strengthens consumer law'.