Chase has been voted Britain's favourite bank with 81% of those surveyed saying they're very likely or extremely likely to recommend its services to their friends and family. Challenger banks Monzo and Starling came second and third, respectively, with 80% and 79% of their customers saying they'd recommend them.
With a mere 2% difference in the overall results for the top three slots, competition for top spot was extremely tight. Back in August 2024, Monzo topped the tables, narrowly followed by Starling and Chase, with a similar 2% gap between the three favourites.
The latest survey results were produced by Ipsos on behalf of the Competition and Markets Authority on Monday (February 17). The survey is part of a regulatory requirement and is conducted by polling approximately 1,000 customers from each of the 17 largest personal account providers in Great Britain. There's a separate survey for customers in Northern Ireland.
Branchless banks topped the list - First Direct, another digital-only bank - came fourth with 75% of customers saying they'd recommend them. High-street bank Nationwide came 5th, with 69% recommending their services, while Halifax, Bank of Scotland, Metro Bank and Barclays formed the latter half of the top ten.
While Chase has been voted Britain's best bank for overall service quality, Ipsos also had separate categories for online and mobile banking services, overdraft services, and services in branches. We take a closer look at the breakdown of Britain's favourite banks below.
The top 5 banks in Britain for overall service quality
To determine the best overall bank in Britain, customers were asked how likely they would be to recommend their current account provider to their friends and family.
Digital-only providers topped the table with Nationwide coming in fifth.
| Bank name | % of customers who are "very likely" or "extremely likely" to recommend the bank |
| 1. Chase | 81% |
| 2. Monzo | 80% |
| 3. Starling Bank | 79% |
| 4. First Direct | 75% |
| 5. Nationwide | 69% |
The top 5 banks in Britain for online and mobile banking services
To determine the best bank for online and mobile banking services, customers were asked how likely they would be to recommend their bank's online and banking services to their friends and family.
Monzo topped this category, with Chase and Starling coming in a close second and third. First Direct, Halifax, and Bank of Scotland were in joint 4th place with 79% of their customers recommending their online and mobile banking services.
| Bank name | % of customers who are "very likely" or "extremely likely" to recommend the service |
| 1. Monzo | 86% |
| 2. Chase | 85% |
| 3. Starling Bank | 84% |
| 4. First Direct | 79% |
| 4. Halifax | 79% |
| 4. Bank of Scotland | 79% |
The top 5 banks in Britain for overdraft services
To determine the top banks for overdraft services, Ipsos asked customers how likely they would be to recommend their bank's overdraft services to their friends and family.
Monzo topped this category, with a range of popular digital-only and high-street banks making up the top five. It's worth keeping in mind that Chase does not offer overdraft services, so was not part of this particular ranking.
| Bank name | % of customers who are "very likely" or "extremely likely" to recommend the service |
| 1. Monzo | 77% |
| 2. Starling Bank | 74% |
| 3. Lloyds Bank | 73% |
| 4. Halifax | 71% |
| 5. First Direct | 69% |
The top 5 banks in Britain for services in branches
To determine the top banks for in-branch services, Ipsos asked customers how likely they would be to recommend their bank's branch services to their friends and family. It's worth noting that Chase, Monzo, Starling, and First Direct do not have branches, so were not part of this particular poll.
Nationwide topped this category, with Metro Bank a distant second. Halifax, Lloyds, and Bank of Scotland made up the rest of the top five.
| Bank name | % of customers who are "very likely" or "extremely likely" to recommend the service |
| 1. Nationwide | 78% |
| 2. Metro Bank | 71% |
| 3. Halifax | 70% |
| 4. Lloyds Bank | 69% |
| 5. Bank of Scotland | 67% |
Should you switch your bank account?
If you're unhappy with your existing bank account provider and you'd like to make the switch to one of the UK's most popular banks, you can use the Current Account Switch Service to do so quickly and easily.
CASS makes sure things like your existing balance, incoming payments, and direct debits are switched over to your new provider and your old bank account is shut down to minimise disruption. It's also a free service that is covered by the Current Account Switch Guarantee meaning that if you incur charges or interest as a result of an error during the switch, these will be refunded.
There are also frequently switching offers that mean you can earn a financial incentive for switching bank accounts to a new provider. For example, Nationwide and First Direct both currently have switching offers where you can earn £175 for switching your current account to one of their eligible accounts. If you're interested in exploring these and other options available to you, check out our best current account switch offers which we update frequently as and when new deals are announced.
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