A survey by Which? Magazine has found that 8 out of the 12 banks and building societies do not personally inform their clients when they cut the interest rate on their savings accounts. Instead they rely on newspaper adverts to inform their clients of the smaller rate cuts, or in some cases waiting until customers visit their branch to tell them!
So would your bank tell you if they cut your savings rate?
The table below summarises the results from the Which? survey:
|Interest rate changes|
|Bank of Scotlanda||No||No||Yes||Yes||No|
|Cheltenham & Gloucesterb||No||Yes||No||No||No|
- 1. Don't guarantee to give personal notices
- 2. Guarantee to personally notify customers of all rate changes
The table shows which banks guarantee to personally inform you if they cut your savings rate by less than 0.25% and no more than 0.5% in a year. Most banks use impersonal methods to communicate smaller rate changes as shown in the right side of the table. Bank of Scotland, Co-op, Halifax and HSBC say they may or may not inform you personally
What this survey does highlight is the importance of reviewing your finances from time-to-time in order to make sure you are getting the most from your money.
The full Which? survey can be found here.
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