5 min Read
04 Jul 2019

Written by Lauren

How to switch mobile network provider with a text message

It's easy to find yourself paying huge amounts for your monthly mobile phone bill and you can end up paying for the mobile phone as well as the network, even when your fixed contract period has ended.

How to find the best mobile provider deal

(TIME REQUIRED - 2 MINUTES)

  1. Go to phone comparison site Billmonitor
  2. You will be asked to enter your network provider, mobile number and provide a user name and password.
  3. Next you need to enter your name and email address.
  4. Click 'Analyse my bills'
  5. Await to receive an email with the best mobile provider deals

Once you have decided on which mobile provider you want to switch to follow the steps below:

How to switch mobile provider by text

Can I switch provider and keep my mobile number?

(TIME REQUIRED - 2 MINUTES)

  1. Text 'PAC' to 65075
  2. Receive a message (within 1 minute) containing the PAC number required to switch as well as important information regarding fees for early contract termination or any pay as you go balances
  3. Call your new mobile provider and give them the PAC number
  4. Your network provider should be switched over within 1 working day with no notice period fees applied

Can I switch provider and get a new mobile number?

(TIME REQUIRED - 2 MINUTES)

If you want to switch mobile provider but don't mind the hassle of changing phone number:

  1. Text 'STAC' to 75075 to get a 'Service Termination Authorisation Code'
  2. Text 'PAC' to 65075
  3. Receive a message (within 1 minute) containing the PAC number required to switch as well as important information regarding fees for early contract termination or any pay as you go balances
  4. Call your new mobile provider and give them the PAC number
  5. Your network provider should be switched over within 1 working day with no notice period fees applied

The above process eliminates having to call your current provider if you just want to leave them for another provider.

N.B. The 'PAC' numbers sent via text message are valid for 30 days before expiring.

Will I be charged any fees for switching?

If you are mid-contract then you may be charged an early termination fee. To find out how much, text 'INFO to 85075. You'll also receive confirmation of the fees when you receive a reply to your 'PAC' text.

Do I have to give my current network provider notice before switching?

From 1st July 2019, mobile network providers have been banned from charging notice periods that run after the switching date, which in turn could save customers up to £10 million a year.

You need to ensure that you give your 'PAC' or 'STAC' number to your new mobile provider to prevent any double payments.

Lindsey Fussell, Ofcom’s Consumer Group Director, said: “Breaking up with your mobile provider has never been easier thanks to Ofcom’s new rules. You won’t need to have that awkward chat with your current provider to take advantage of the great deals available.”

Alternatives to the text switching service

  1. Log in to your online mobile account via your current mobile network providers website and request a PAC number. You should receive it by text message within 1 minute
  2. Call your current mobile provider to request a 'PAC' number, however, this can result in them trying to convince you to stay

N.B Customers who have a family mobile package or more than one mobile number linked to their account will need to request a 'PAC' number online.

The Theory

Switching mobile network in the past consisted of lengthy phone calls to your provider to request a PAC number (Porting Authorisation Code). The phone calls to the provider meant they had the opportunity to try and get you to stay with them and not change provider.

Customers expressed frustration at the difficulty when trying to switch mobile network provider, therefore Ofcom announced the new 'text-to-switch' process to give consumers more control over their mobile phone company and to make the phone switching process quick and easy.

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