Virgin Money travel insurance review

25 min Read Published: 13 Apr 2022

virgin money travel insurance review

Travel insurance is an insurance policy designed to pay out if you fall ill or require emergency treatment whilst abroad. It can also cover the cost of lost or stolen baggage or cancellation if you are unable to travel. In this independent review, we take a look at Virgin Money travel insurance, including what it covers and how much it costs. We recommend that you read the review in full, however, you can jump to specific sections of the article using the following links.

What is Virgin Money travel insurance?

Virgin Money travel insurance policies are available in three tiers, ranging from Red to Gold, with Gold being the most comprehensive, providing £15m medical expense cover. The core elements of Virgin Money travel insurance are underwritten by ERGO Travel Insurance Services Ltd on behalf of Great Lakes Insurance SE.

Virgin Money travel insurance key features

  • Cover if your baggage is lost, stolen or delayed
  • Trip cancellation cover
  • Coronavirus cover
  • Gadget cover as standard
  • Pre-existing condition cover (some serious conditions may not be covered)
  • 24/7 emergency medical helpline
  • Online portal
  • 5-star Defaqto rating for its Silver & Gold policies
  • Cater your policy with additional cover for winter sports, cruises, additional gadget cover and car hire excess

Virgin Money travel insurance policies

Virgin Money offers single or annual multi-trip travel insurance and you can choose between three different levels of cover to suit your trip. There is also the ability to enhance your cover with winter sports or cruise cover. Cruise cover can only be added to a single trip policy. Virgin Money's travel insurance policies also include cover for trips within the UK with at least 2 nights of pre-booked accommodation.

We explain each of the policies in more detail below.

Virgin Money single trip travel insurance

Single trip travel insurance insures you for one trip and can be taken out by an individual, couple, family or a group. A family is considered as two adults and up to 5 children under the age of 18. A group is a mix of up to 7 adults and children. With Virgin Money's single trip travel insurance, there is no upper age limit but travellers can only be covered for a single trip of up to 90 days.

Virgin Money annual multi-trip travel insurance

Annual multi-trip travel insurance insures an individual, family or couple for multiple trips in any 365 day period but there are some limits on the individual trip lengths. A Virgin Money Red policy insures travellers for a maximum of 31 days, a Silver policy insures travellers for a maximum of 45 days and a Gold policy insures travellers for a maximum of 94 days. There is an upper age limit of 80 years old if you have bought the policy directly with Virgin Money.

A Virgin Money Annual policy will automatically renew when it runs out so you will need to cancel the policy if you do not want it to auto-renew (you will be notified 21 days prior to renewal). If you have a pre-existing medical condition you will need to contact Virgin Money if you wish to renew your policy.

Virgin Money travel insurance optional extras

Virgin Money allows you to cater your travel insurance policy to suit your trip and there is a variety of add ons for your policy which we summarise in more detail below.

Winter Sports cover

Winter sports cover can be added as an additional feature to single trip and annual multi-trip policies. Winter sports cover includes cover for winter sports activities such as skiing and snowboarding, as well as cover for ski equipment should it get lost or stolen. You may also be able to get cover for piste closure and travel and accommodation costs due to an avalanche.

Cruise cover

Cruise cover is only offered on Virgin Money single trip policies and you will need to select it as an add on to your policy if you are going on a cruise on your trip. Whilst you are covered for emergency medical expenses and cancellation cruise cover also means that you can get protection in the event of specific cruise-related claims such as cabin confinement, missed port departure and a change in your itinerary.

Virgin Money cruise cover is only available on a single trip policy and not annual multi-trip policies.

Enhanced gadget cover

There is gadget cover as standard on Virgin Money travel insurance policies but you can increase the amount you are covered for with Virgin Money's enhanced gadget cover.

What does Virgin Money travel insurance cover?

Below, we share the levels of cover you can expect to get when you purchase a Virgin Money travel insurance policy as well as the optional add ons.

Virgin Money travel insurance policy comparison

In the below comparison table we highlight how much cover you can expect with a Virgin Money travel insurance policy.

Red Silver Gold
Excess £100 £75 £50
Medical Expenses  £10million £12.5million £15million
Trip cancellation  £3,000 £5,000 £7,500
Trip cut short  £3,000 £5,000 £7,500
Personal belongings & baggage  £1,250 £2,000 £3,000
Gadget cover £500 £500 £750
Delay & abandonment  £3,000 £5,000 £7,500
Scheduled airline failure £2,500 £2,500 £2,500
End supplier failure  cross cross £2,500
Personal money  £500 £750 £1,000
Missed departure £500 £1,000 £1,500
Personal liability £2m £2m £2m
Legal costs and expenses £25,000 £25,000 £25,000

Virgin Money travel insurance optional cover

In the below comparison tables we highlight the optional add-ons that can be added to a Virgin Money travel insurance policy, as well as the level of cover you can expect.

Virgin Money Winter Sports Cover

In the below comparison table we show how much cover you can expect with the Winter Sports add on. The amount of cover varies depending on the policy type you choose with Red being the least comprehensive and Gold being the most comprehensive policy.

Red Silver Gold
Winter sports equipment £500 £750 £1,000
Equipment hire  £300 (max £20 per day) £450 (max £30 per day) £600 (max £40 per day)
Ski pack £300 (max £20 per day) £450 (max £30 per day) £600 (max £40 per day)
Piste closure  £300 (max £20 per day) £450 (max £30 per day) £600 (max £40 per day)
Avalanche cover  £300 (max £15 per day) £400 (max £20 per day) £500 (max £25 per day)

*The exact winter sports covered under this policy can be found in your policy documents

Virgin Money Cruise Cover

Virgin Money cruise cover is only available on single trip policies.

Red Silver Gold
Missed port  £500 (£50 per port) £750 (£75 per port) £1,000 (£100 per port)
Cabin confinement  £250 (max £50 per day) £375 (max £75 per day) £500 (max £100 per day)
Unused excursions  £300 £500 £750
Increased personal possessions (single item and valuables limit)  £2,500 £3,000 £3,500
Evening wear  cross £100 £150

Virgin Money Enhanced Covid-19 Cover

Red Silver Gold
Travel against FCDO advice* tick tick tick
Cancellation  £3,000 £5,000 £7,500

*applies to countries in Europe only and if you are travelling against FCDO advice for all but essential travel in relation to covid-19 

Virgin Money Rental Vehicle Excess Waiver Cover

Red Silver Gold
Rental Excess/deposit (limits apply see policy docs for details)  £2,000 £2,000 £2,000

Virgin Money Gadgets Cover

Red Silver Gold
Accidental/malicious damage, loss or theft  £1,000 £2,000 £3,000
Unauthorised usage  £1,000 £1,000 £1,000

Does Virgin Money travel insurance cover covid-19?

If you take out a new Virgin Money travel insurance policy you will be covered for coronavirus related claims for the following:

  • Medical expenses if you require treatment whilst abroad for covid-19
  • Cancelling or cutting your trip short (curtailment) due to you, a friend or a member of your family or travelling party testing positive for covid-19 within 14 days of the departure date
  • Cancellation if you are denied boarding due to contracting covid-19 or having a temperature above 38 degrees Celcius
  • Cutting short your trip due to the death or hospitalisation of a family member or member of your household living in the UK due to covid-19
  • Cover for a pre-booked excursion due to self-isolation guidance due to covid-19 enforced by a government authority

For more information on the exact covid-19 cover on your travel insurance policy read your policy documents carefully. There is also the option to purchase enhanced covid-19 which offers cover should you need to cancel due to notification that you have to self-isolate, an adverse reaction to a covid-19 vaccine or if you are unable to complete your covid-19 vaccination course due to an unforeseen illness.

For more information on travelling abroad and coronavirus, read our articles:

Virgin Money travel insurance will not cover any coronavirus related claims for those who contract covid-19 and are not fully vaccinated (medical exemption may be considered).

Does Virgin Money travel insurance cover pre-existing medical conditions?

Virgin Money says it tries to insure most pre-existing medical conditions and these must be declared at the time of taking out a policy. If Virgin Money is unable to cover your pre-existing medical condition it will exclude it from your policy which means that you will not be covered for any claim for or related to the condition but the rest of your insurance will not be affected. In this instance, you may wish to look at travel insurance with a specialist provider to cover your existing condition. More information on these providers can be found on the Money Helper website (formally known as the Money Advice Service).

Is there an age limit on Virgin Money travel insurance?

If you are buying your Virgin Money travel insurance directly via the website there is no upper age limit on its single trip policies but an upper age limit of 80 years old on its annual multi-trip policies. If you are purchasing a Virgin Money travel insurance policy via a comparison site such as MoneySuperMarket* there is an upper age limit of 85 on single trip policies and 75 on annual multi-trip policies.

For the duration of a trip, children aged 17 and under need to be accompanied by an adult over the age of 18 that is named on the insurance policy.

Virgin Money travel insurance policy exclusions

Below, we highlight some of the key exclusions on a Virgin Money travel insurance policy. This list is not exhaustive so you would need to check your policy documents carefully so you know exactly what is and isn't covered.

A Virgin Money travel insurance policy will not insure you for the following:

  • The policy excess (unless you have purchased the excess waiver)
  • Any treatment received in relation to a medical condition you knew about and did not declare
  • Lost or stolen items that were not reported to the police
  • Travel against medical advice
  • Travel against FCDO advice (unless appropriate cover has been purchased)
  • Claims related to excessive alcohol consumption
  • Claims related to swimming pool use out of hours
  • Winter sports participation for those over 64 years old

How much does Virgin Money travel insurance cost?

In this section of the review, we compare the cost of Virgin Money travel insurance policies. How much you will pay will vary on your age, the policy type, your holiday destination and if you have any pre-existing medical conditions. For the purpose of this review, we are comparing the cost of an individual traveller aged 20, 30, 40, 50, 60, 70 and 80. There are no underlying health conditions and the quotes are based on travelling to Europe for 1 week.

Virgin Money single trip policy cost comparison

The following comparison table compares the cost of Virgin Money's single trip travel insurance policies. The costs are based on an individual with no underlying health conditions travelling to Europe on a Saturday and returning the following Saturday.

Red Silver Gold 
Policy excess £100 £75 £50
Medical expenses £10million £12.5million £15million
Cancellation cover  £3,000 £5,000 £7,500
Baggage cover  £1,250 £2,000 £3,000
Single trip policy cost - Europe (20-year-old)  £11.15 £12.35 £14.69
Single trip policy cost - Europe (30-year-old)  £12.18 £13.53 £16.03
Single trip policy cost - Europe (40-year-old)  £13.67 £15.23 £17.97
Single trip policy cost - Europe (50-year-old)  £13.97 £15.58 £18.37
Single trip policy cost - Europe (60-year-old)  £16.77 £18.78 £22.01
Single trip policy cost - Europe (70-year-old)  £26.90 £30.36 £35.20
Single trip policy cost - Europe (80-year-old)  £47.27 £53.66 £61.74

(Quotes correct as of 24/03/22)

Virgin Money annual multi-trip policy cost comparison

In the below comparison table we compare the cost of Virgin Money's annual multi-trip policies. The costs are based on an individual with no underlying health conditions travelling to Europe multiple times in a 12 month period. There is an upper age limit of 80 years old on a Virgin Money annual multi-trip policy.

Red Silver Gold 
Policy excess £100 £75 £50
Medical expenses £10million £12.5million £15million
Cancellation cover  £3,000 £5,000 £7,500
Baggage cover  £1,250 £2,000 £3,000
Annual multi-trip policy cost - Europe (20-year-old)  £28.84 £33.84 £49.61
Annual multi-trip policy cost - Europe (30-year-old)  £28.84 £33.84 £49.61
Annual multi-trip policy cost - Europe (40-year-old)  £28.52 £33.47 £49.08
Annual multi-trip policy cost - Europe (50-year-old)  £31.37 £36.79 £53.77
Annual multi-trip policy cost - Europe (60-year-old)  £44.81 £52.44 £75.91
Annual multi-trip policy cost - Europe (70-year-old)  £83.21 £97.19 £139.17
Annual multi-trip policy cost - Europe (80-year-old)  £186.20 £217.16 £308.80

(Quotes correct as of 24/03/22)

Virgin Money travel insurance policy excess

The excess is the amount you will have to pay if you need to make a claim on your policy. How much you have to pay varies depending on the policy you choose and what you are claiming for. Below we share the policy excesses for each of the Virgin Money policies. When purchasing a policy you can choose to not pay any excess at all with the excess waiver add on but this comes at an additional cost.

Virgin Money travel insurance policy excess comparison

Virgin Money Red policy Virgin Money Silver policy Virgin Money Gold policy
Standard Policy excess £100 £75 £50

How to claim on Virgin Money travel insurance

If you need to submit a claim on your Virgin Money travel insurance policy, you can do so by submitting the claim online. You will need to register if you have not made a claim via the claims portal before. You will need to provide evidence to support your claims in the form of receipts and any other relevant documentation. If you need to make a claim for a medical emergency you can call the emergency claim line for the country you are in which can be found in your policy documents.

Virgin Money travel insurance customer reviews

Virgin Money has a rating of 'Bad' on the independent customer review site Trustpilot. It currently has a score of 1.2 out of 5 stars from over 3,400 reviews. Only 5% of customers have rated it as 'Excellent' with 88% of customers rating it as 'Bad'. It is however worth noting that the majority of these reviews do not relate specifically to Virgin Money travel insurance policies, a large proportion of the reviews are related to customer service experiences and problems with its banking services such as its credit card and mobile banking app.

Virgin Money travel insurance is also reviewed on reviewcentre.com where it also has a low rating of 1.6 out of 5 stars. Some users on this site comment on problems with the travel insurance claim process but it is worth considering that the most recent review was written on 16/03/22 but prior to this it was 03/11/2020.

Virgin Money travel insurance pros and cons

Virgin Money travel insurance pros

  • 3 levels of cover to suit each budget
  • Up to £15m of emergency medical cover
  • 24/7 emergency medical helpline
  • Online portal
  • Cover if you test positive for covid-19 within 14 days of travel or whilst you are away

Virgin Money travel insurance cons

  • Annual policy automatically renews unless you cancel
  • Not all pre-existing conditions can be covered
  • No cover if you are notified by test and trace to self-isolate due to covid-19 unless you have purchased the covid-19 enhanced cover
  • No cruise cover on annual multi-trip policies

Alternatives to Virgin Money travel insurance

In this section of the review, we compare Virgin Money's single trip travel insurance to other travel insurers. Another great way to compare travel insurance policies is via a comparison site such as MoneySuperMarket* or Compare the Market. Comparison sites allow you to easily compare multiple travel insurance providers at once so you can find the best deal for your trip. Remember that not all comparison sites are whole of market, however, so it is possible that you may get a better deal elsewhere. In addition, some features of the Virgin Money travel insurance, such as the enhanced covid-19 cover, are not available via a comparison site so this is something to consider when shopping around for the best deal.

Virgin Money travel insurance vs Post Office travel insurance

In the below comparison table we compare the cost of the most comprehensive Virgin Money travel insurance policy to the most comprehensive Post Office policy. The quotes are based on a 30-year-old individual with no underlying health conditions travelling to Europe.

Virgin Money  Post Office 
Excess £50 £50
Medical cover  £15m £10million
Cancellation cover  £7,500 £5,000
Baggage  £3,000 £2,000
Single trip policy cost - Europe (30-year-old)  £16.03 £36.22

(Quotes correct as of 24/03/22) 

Virgin Money travel insurance vs Staysure travel insurance

In the below comparison table we compare the most comprehensive Virgin Money single trip policy to Staysure's most comprehensive single trip policy. The quotes are based on a single trip policy to Europe for a 30-year-old individual that has no underlying health conditions.

Virgin Money  Staysure
Excess £50 £65
Medical cover  £15m Unlimited
Cancellation cover  £7,500 £5,000
Baggage  £2,500 £2,500
Single trip policy cost - Europe (30-year-old)  £16.03 £12.42

(Quotes correct as of 24/03/22) 

Summary

Overall, Virgin Money travel insurance offers a great range of emergency medical cover and covers covid-19 as standard on its policies. The ability to purchase the enhanced covid-19 cover is also a good addition and offers extra peace of mind. Virgin Money travel insurance also has a choice of add ons to cater your travel insurance policy to suit your trip and more information on these can be found here. As with all travel insurance policies, however, it is worth shopping around as you may be able to get similar cover at a better price.

 

 

 

If a link has an * beside it this means that it is an affiliated link. If you go via the link Money to the Masses may receive a small fee which helps keep Money to the Masses free to use. But as you can clearly see this has in no way influenced this independent and balanced review of the product. The following link can be used if you do not wish to help Money to the Masses or take advantage of any exclusive offers - MoneySuperMarket