Full details of the 02 compensation offer for customers affected by outage

1 min read Published: 18 Jul 2012

O2 has announced details of how it plans to compensate customers hit by last week's service disruption. Those customers who were affected will receive the equivalent of three days back as a gesture of goodwill.

The 02 website states that:

  • Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
  • Pay & Go customers will receive 10% extra on their first top-up in September

You do not need to claim this compensation as 02 will automatically apply it to your account. 02 will notify those who will receive compensation, via text message, by Friday 27th July.

In addition, all O2 customers will receive a £10 O2 voucher to spend in store. This will be redeemable (between 1st September and 30th September) via the O2 Priority Moments app or online at www.o2.co.uk/priority. with no minimum spend.