1 min Read
18 Jul 2012

Written by Damien

Damien is one of the most widely quoted money and investment experts in the national press and has made numerous radio & TV appearances. He created MoneytotheMasses.com while working in the City when he became disillusioned with the way the public were left to fend for themselves because they could not afford financial advice.

More about Damien

Full details of the 02 compensation offer for customers affected by outage

O2 has announced details of how it plans to compensate customers hit by last week's service disruption. Those customers who were affected will receive the equivalent of three days back as a gesture of goodwill.

The 02 website states that:

  • Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
  • Pay & Go customers will receive 10% extra on their first top-up in September

You do not need to claim this compensation as 02 will automatically apply it to your account. 02 will notify those who will receive compensation, via text message, by Friday 27th July.

In addition, all O2 customers will receive a £10 O2 voucher to spend in store. This will be redeemable (between 1st September and 30th September) via the O2 Priority Moments app or online at www.o2.co.uk/priority. with no minimum spend.

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