Fashion retailer H&M has announced that non-members wishing to return online orders will now be charged for doing so, even when returning the item in-store. However, if your online order is damaged or faulty you will not be charged the return fee but you must ensure you declare this when raising the return.
H&M is the latest retailer to start charging customers for return items and joins Next, Zara and online retailer Boohoo; stores that already charge customers for online returns. With a number of popular retailers now charging shoppers to return their items, online shopping may become less desirable for those looking to make a quick purchase.
In this article, we share how much you can expect to pay for an online H&M return, how to return the order and how to avoid the return fee.
How much are H&M charging for online returns?
H&M has announced it will charge customers £1.99 to return online orders both in-store and online. This means that if you purchase an item that you do not like or it does not fit, you will be charged £1.99 to return the order via post or in-store. If the item you have purchased is faulty, or you have received an incorrect order, you will not be charged a fee for returning your order.
How to return an online H&M order
Your H&M order can be returned for a refund within 28 days of purchase as long as it is in a resaleable condition. If you have purchased your item in-store it can only be returned to a H&M store. If your item was purchased online, it can be returned both in-store or online but there will be a £1.99 fee which will be taken from your refund amount. Your delivery fee will not be refunded unless you return your entire original order. More information on H&M returns can be found on the H&M website.
How to avoid being charged for H&M returns
One of the easiest ways to avoid being charged for online H&M returns is to become a member of H&M. It is free to sign up and you can benefit from exclusive members-only rewards as well as free returns. You can sign up to become a H&M member here.
You can also earn cashback when shopping with online retailers such as H&M with the cashback site TopCashback*. By signing up you can benefit from various amounts of cashback with a number of retailers simply for purchasing items you were going to buy anyway. At the time of writing, TopCashback is currently offering 1.1% cashback on H&M purchases. For more ways to earn cashback with minimal effort, read our article '5 of the best cashback apps to download on your smartphone'.
Remember that it is only beneficial to earn cashback if you were going to purchase the item anyway, do not purchase an item just to receive the cashback as this will not save you money.
If a link has an * beside it this means that it is an affiliated link. If you go via the link, Money to the Masses may receive a small fee which helps keep Money to the Masses free to use. The following link can be used if you do not wish to help Money to the Masses or take advantage of any exclusive offers - TopCashback
