Coverwise travel insurance review

20 min Read Published: 07 Sep 2021

coverwise travel insurance reviewIn this independent review, we take a look at travel insurance provider Coverwise, including what it covers, how much it costs and how it compares to other travel insurance providers. We recommend that you read the review in full, however, you can jump to specific sections of the review using the following links.

What is Coverwise travel insurance?

Coverwise is a general insurance intermediary, meaning it acts on behalf of other insurers to provide you with the best policy to suit your travel insurance providers. Coverwise says that its goal is to 'deliver products that suit your needs and to provide high levels of customer service and support in the event that you need to make a claim or require emergency assistance.'

Coverwise travel insurance policies are underwritten by Inter Partner Assistance S.A which is a partner of AXA assistance UK. Scheduled airline failure insurance is provided by International Passenger Protection Ltd which is underwritten by Liberty Mutual Insurance Europe SE.

Coverwise travel insurance key features

  • Pre-existing condition cover
  • Single and Annual travel insurance policies
  • Business travel insurance
  • Winter sports insurance
  • Enhanced cover for Covid-19
  • £20million of emergency medical cover

Coverwise travel insurance policies

There is a range of travel insurance policies on offer with Coverwise and we summarise the different policies available below.

Coverwise Single trip travel insurance

Single trip travel insurance covers a single trip for an individual, family or couple. Coverwise offers five different levels of cover ranging from Standard to Platinum, with Platinum being the most comprehensive. With Coverwise's single trip travel insurance you can get up to £20million in emergency medical expenses cover and receive 24/7 medical assistance.

Coverwise Annual multi-trip travel insurance

Annual travel insurance covers multiple trips over a 12 month period and can be cheaper than single trip travel insurance if you travel frequently. With Coverwise you can choose from 5 different annual multi-trip policies to suit your budget with cover up to £20million for emergency medical expenses as well as cover for trip cancellation and lost or stolen baggage.

Coverwise Business trip travel insurance

Business travel insurance will cover trip cancellation and emergency medical expenses when you are travelling abroad for work. All Coverwise annual multi-trip travel insurance policies cover you for business trips as standard, including if you purchase a family policy. Business travel insurance with a Coverwise Gold or Platinum policy includes cover if you are unable to attend a business meeting due to illness and a replacement employee can be covered to attend on your behalf.

Coverwise Winter trip travel insurance

Winter trip travel insurance covers you for winter activities such as skiing and snowboarding. With a Coverwise winter policy you can expect cover for ski pass loss, damaged or stolen equipment, equipment hire and mountain search and rescue expenses. You can get cover for single trips or multiple trips throughout the year. Coverwise's Silver, Gold and Platinum annual policies have no limit on how many winter sports holidays you take throughout the insurance period. Its Standard and Bronze cover limits you to 17 days of winter sports cover with its annual policy.

Coverwise Breakdown cover

With Coverwise you can also choose breakdown cover to insure your car against breakdown and misfuelling whilst holidaying in the UK or Europe. Coverwise breakdown cover policies are underwritten by Inter Partner Assistance SA which is in partnership with the AXA Assistance Group.

What does Coverwise travel insurance cover?

In the following comparison table, we explain the insurance benefits included in each of Coverwise's policies.

Standard Bronze Silver Gold Platinum
Emergency medical cover £20million £20million £20million £20million £20million
Cancellation/curtailment  £1,000 £1,500 £2,000 £3,000 £6,000
Emergency dental treatment  £1,000 £1,000 £1,000 £1,000 £1,000
Baggage  £1,000 £1,500 £1,500 £2,000 £3,500
Delayed departure cross cross £100 (£20 after 12 hrs and £20 for every 12 hrs thereafter) £300 (£20 after 12 hrs and £20 for every 12 hrs thereafter) £350 (£35 after 12 hrs and £20 for every 12 hrs thereafter)
Trip abandonment (after 12-hour delay)  cross cross £2,000 £3,000 £6,000
Missed departure  cross cross £1,000 £1,000 £1,000
Total valuables (single item limit applies)  £200 £200 £200 £300 £500
Personal money/passport/documents £200 cash (£50 if under 16) £100 for other money & documents £200 cash (£50 if under 16) £150 for other money & documents £200 cash (£50 if under 16) £150 for other money & documents £200 cash (£50 if under 16) £300 for other money & documents £350 cash (£50 if under 16) £150 for other money & documents
Personal accident (amount paid varies depending on age)  £10,000 £10,000 £10,000 £20,000 £30,000
Legal expenses and assistance  £20,000 £20,000 £50,000 £50,000 £50,000
Personal liability  £2million £2million £2million £2million £2million

Does Coverwise cover Covid-19?

Coverwise travel insurance policies will cover you for some coronavirus related claims and we highlight briefly below an example of some instances in which you will be covered. It is important that you check your policy documents carefully so that you know exactly what you are covered for. More information on Coverwise and cover for covid-19 can be found here.

Coverwise will cover the following coronavirus related claims:

  • If you fall ill due to covid-19 and are unable to travel due to illness or isolation
  • Cutting your trip short due to a relative being ill due to covid-19 back in the UK
  • Medical claims whilst abroad due to covid-19

In most instances, you will be required to provide an official covid-19 positive test result, a medical certificate and evidence for self-isolation (if applicable) should you need to make a covid-19 related claim. You will not be covered for any covid-19 related claim if you choose to travel against FCDO advice, but you will still be covered for any other claim that may occur whilst away as long as it is not related to covid-19. For more information on travel insurance and covid-19 read our article, 'Does travel insurance cover covid?'

Does Coverwise cover pre-existing medical conditions?

You will need to declare any pre-existing medical conditions when taking out a Coverwise travel insurance policy. These conditions will then be screened by Coverwise and you will be informed whether you are eligible for travel insurance for your particular medical condition. It is important that you declare all of your medical conditions when taking out a policy as not declaring a condition could result in a claim not being paid. You may also risk a claim not being paid for a condition you have declared if it is found that you did not disclose all of your medical conditions.

If Coverwise is unable to offer cover for a particular medical condition you can check out the Money Advice Service website where they document a number of travel insurance providers that may be able to cover your pre-existing condition.

Coverwise travel insurance policy exclusions

In this section, we highlight some of the policy exclusions that apply to a Coverwise travel insurance policy. This list is not exhaustive so you will need to check your policy documents carefully to see exactly what is and is not covered.

A typical Coverwise travel insurance policy is likely to exclude the following:

  • Any claim related to travel against FCDO advice
  • Pregnancy complications due to a pregnancy-related problem that was apparent before the trip departure date
  • Claims related to drug or alcohol abuse
  • Claims for mobile phones
  • Claims for missed connections

How much does Coverwise travel insurance cost?

In this section, we compare the cost of the different travel insurance policies provided by Coverwise. The quotes are based on an individual travelling to the USA on a single or annual multi-trip travel insurance policy. Despite Coverwise detailing a Platinum policy on its website when you go to get a quote for the policies, it does not return quotes for the Platinum policy so this is excluded from the below comparisons.

Coverwise Single trip travel insurance cost

The following comparison table compares the cost of a single trip travel insurance policy to the USA for individuals aged between 20 and 70 years old. There is an age restriction on single trip policies of 75 years old. The quotes are based on an individual with no underlying health conditions and travelling from Saturday - Saturday.

Standard  Bronze Silver Gold
Policy excess £125/£200 £100/£200 £50 £50
Medical expenses £20million £20million £20million £20million
Cancellation  £1,000 £1,500 £2,000 £3,000
Baggage  £1,000 £1,500 £1,500 £2,000
Single trip travel insurance cost to the USA (20-year-old)  £12.50 £12.55 £14.79 £19.42
Single trip travel insurance cost to the USA (30-year-old)  £12.85 £12.90 £14.40 £19.34
Single trip travel insurance cost to the USA (40-year-old)  £12.85 £12.90 £16.67 £21.43
Single trip travel insurance cost to the USA (50-year-old)  £22.27 £29.76 £47.52 £53.57
Single trip travel insurance cost to the USA (60-year-old)  £25.68 £34.66 £55.63 £62.83
Single trip travel insurance cost to the USA (70-year-old)  £46.08 £63.02 £102.00 £115.63

*Quotes correct as of 03/09/21

Coverwise Annual multi-trip travel insurance cost

The below comparison table compares the cost of an annual multi-trip trip travel insurance policy with Coverwise to the USA for individuals aged between 20 and 60 years old. There is an age restriction on annual multi-trip policies of 65 years old. The quotes are based on an individual with no underlying health conditions and travelling from Saturday - Saturday.

Standard  Bronze Silver Gold
Policy excess £125/£200 £100/£200 £50 £50
Medical expenses £20million £20million £20million £20million
Cancellation  £1,000 £1,500 £2,000 £3,000
Baggage  £1,000 £1,500 £1,500 £2,000
Annual multi-trip travel insurance cost to the USA (20-year-old)  £20.15 £21.80 £34.20 £57.44
Annual multi-trip travel insurance cost to the USA (30-year-old)  £22.00 £22.05 £35.35 £55.70
Annual multi-trip travel insurance cost to the USA (40-year-old)  £22.15 £22.20 £35.55 £49.91
Annual multi-trip travel insurance cost to the USA (50-year-old)  £36.65 £39.72 £52.13 £91.88
Annual multi-trip travel insurance cost to the USA (60-year-old)  £55.15 £59.81 £78.48 £138.35
Annual multi-trip travel insurance cost to the USA (70-year-old)  N/A N/A N/A N/A

*Quotes correct as of 03/09/21

How to claim on Coverwise travel insurance

If you want to make a claim on your Coverwise travel insurance policy you can call 0330 024 8315 as soon as possible and within 31 days of the incident or injury. Alternatively, you can fill in the following online form. Any claims made on a Coverwise travel insurance policy are dealt with by AXA and Coverwise sales and service teams will not be able to provide an update on the status of your claim.

Coverwise policy excess

The policy excess you pay when making a claim varies depending on what you are claiming for as well as the type of policy you have with Coverwise. For example, the emergency medical expense claim excess on a Coverwise Standard policy is £125 compared to £50 on a Coverwise Gold policy and £0 on a Coverwise Platinum policy. It is important that you check your policy documents carefully so you know exactly how much you are expected to pay in the event of a claim.

Coverwise travel insurance customer reviews

Coverwise has a Trustpilot rating of 4.7 out of 5 stars from over 40,000 reviews. 76% of customers have rated it as 'Excellent' citing very competitive prices and an easy to use website. It is worth noting that most of the excellent reviews do not comment on the claims process and focus more on the price of the insurance and the process of getting insured. 2% of customers have rated it as 'Bad' stating problems with duplicate charges, customer service and a long claims process.

Coverwise is also reviewed on the customer review site Reviews.io. It has a much lower score on this site albeit from fewer reviews (only 82 in comparison to over 40,000 with Trustpilot) but the majority of the reviews complain of issues with the claims process and getting a claim to pay out.

Coverwise travel insurance pros and cons

Coverwise travel insurance pros

  • 5 insurance policy cover levels to choose from
  • Winter sports cover
  • Business trip cover
  • Up to £20million of emergency medical cover

Coverwise travel insurance cons

  • Age limit on insurance policies (65 years for annual multi-trip and 75 years for single trip policies)
  • Annual multi-trip policy insurance renews annually automatically unless you choose to cancel

Alternatives to Coverwise travel insurance

Below we compare Coverwise travel insurance to Staysure and Virgin Money travel insurance.

Coverwise travel insurance vs Staysure travel insurance

Staysure travel insurance has a wide range of travel insurance policies including long stay insurance for backpackers, winter sports cover and cruise cover. Coverwise travel insurance offers the option for winter sports but does not have a specific policy for travel on a cruise or long stay insurance. Staysure has two types of cover for each policy compared to five levels of cover with a Coverwise policy. Coverwise also enforces age limits on its policies whereas Staysure does not have age limits on its single or annual policies but it does restrict the trip limits for over 70s on its annual policies.

In the below comparison table, we compare the most comprehensive single trip Coverwise and Staysure travel insurance policies for a 30-year-old with no underlying health conditions and holidaying in the USA.

Policy cost - Coverwise vs Staysure

Coverwise Staysure
Policy name  Gold Comprehensive
Policy type Single Trip Single Trip
Destination USA USA
Excess £50 £65
Policy cost for a 30-year-old individual £19.34 £38.21
Medical cover amount  £20million Unlimited

Coverwise travel insurance vs Virgin Money travel insurance

Virgin Money travel insurance has four different levels of cover for single trip, annual and backpacker insurance policies compared to five levels of cover with Coverwise policies. Similar to Coverwise, Virgin Money also does its best to accommodate pre-existing medical conditions in its policies but in some instances, you may need to seek cover with a specialist provider. If you take out a Virgin Money travel insurance policy you could also benefit from additional deals and savings on holidays.

In the below comparison table we compare the most comprehensive Coverwise single trip policy to the most comprehensive Virgin Money travel insurance policy. For the purpose of the table, the quotes are based on a 30-year-old individual with no underlying health conditions and travelling to the USA.

Policy cost - Coverwise vs Virgin Money

Coverwise Virgin Money
Policy name  Gold Black
Policy type Single Trip Single Trip
Destination USA USA
Excess £50 cross
Policy cost for a 30-year-old individual £19.34 £75.25
Medical cover amount  £20million Unlimited

Summary

Coverwise has a range of policies to choose from often at a lower price when compared to some of its better-known competitors. It offers a good level of emergency medical cover at £20million but there is certainly scope for higher medical cover with other providers so it is worth shopping around if this is what you are looking for. Coverwise does offer the option to add cover for winter sports and there is no limit to how many winter sports trips you can take in a policy year with its more comprehensive travel insurance policies. Coverwise does however enforce upper age limits on its single trip and multi-trip policies so you may wish to look at other travel insurance providers such as Staysure if you are over 65 and looking for travel insurance.