LV= travel insurance review

19 min Read Published: 16 Nov 2021

lv travel insurance review

In this review, we take a look at LV='s travel insurance policies including what it covers and how much it costs. We recommend that you read the review in full, however you can jump to specific sections of the article using the following links:

What is LV= travel insurance?

LV= offers a range of general insurance policies from travel, home, pet and car insurance policies and it has accumulated over 7 million customers. LV='s travel insurance policy is underwritten by Liverpool Victoria Insurance Company Limited.

LV= travel insurance key features

  • Premier policy is 5-star Defaqto rated
  • Up to £10 million emergency medical cover
  • 10% online discount
  • Cover for coronavirus (more information can be found here)
  • No age limit on single trip travel insurance policies
  • Online claims process
  • Group travel insurance policies

LV= travel insurance policies

Below we explain the different types of travel insurance policy you can purchase with LV= travel.

LV= Single Trip travel insurance

LV=’s single trip travel insurance policy will insure you for one trip for up to 366 days if you are under 65 years old. If you are aged between 65 and 79 this reduces to 90 days and then further reduces to 31 days if you are aged 80 or over. There is no upper age limit on LV=’s single trip travel insurance policy which makes it appealing for older travellers.

You can get cover for worldwide trips but make sure you check that you have the right amount of cover for the destinations you are travelling to. Single trip travel insurance is good for those only travelling once or twice in a year. If you are a more frequent traveller you may prefer to look into annual multi-trip travel insurance as it can be more cost effective.

LV= Annual multi-trip travel insurance

LV=’s annual multi-trip travel insurance insures you for more than one trip in a 365 day period and can be more cost-effective than multiple single trip travel insurance policies. You have to be under the age of 80 to take out an LV= annual multi-trip policy and you will be covered for up to 90 days per trip throughout the year.

LV=’s annual multi-trip travel insurance will insure you for more than one trip to multiple destinations throughout the year but you will need to select the cover that matches your destination. For example, if you are travelling to Europe and the USA you will need to select worldwide cover the includes cover to both of these destinations.

LV= Family and group travel insurance

LV= has a family and group travel insurance policy that insures up to 10 people on one policy with each person covered for the same amount. You can choose between LV=’s Essential and Premier policies and if you are a family LV= says that 'a family would pay less than a group of unrelated people'.

An LV= group policy allows travellers to travel separately if they are aged 22 and over but children aged 21 and under named on the group policy must travel with the policyholder or their spouse.

What does LV= travel insurance cover?

In this section of the review, we take a look at what LV= travel insurance covers. LV= offers two travel insurance policies that can be tailored to the individual requirements of your trip. LV=’s most comprehensive travel insurance policy is the LV= Premier policy and there is also an LV= Essential policy. Each policy does however offer the same amount of emergency medical cover. Policies can be tailored by adding additional cruise, winter sports and baggage cover.

Cover for baggage and lost or stolen items does not come as standard with an LV= travel insurance policy.

LV= travel insurance policy comparison

LV= Essential Policy LV= Premier Policy
Policy excess £90 £90
Emergency medical expenses £10m £10m
Cancellation/Curtailment £5,000 £10,000
Excursion cancellation (whilst away e.g due to illness) £5,000 £10,000
Personal accident £25,000 £25,000
Personal liability £2m £2m
Legal advice £25,000 £25,000
Cancellation due to delays N/A £10,000
Bankruptcy of travel provider N/A £10,000


LV= travel insurance optional extras

LV= also has some optional extras that can be added to your policy to tailor your travel insurance policy to suit your trip. In the following comparison tables, we highlight the extra cover available on a LV= policy. All come at an additional cost.

Optional Winter sports cover

LV= Essential policy LV= Premier policy
Excess (no excess for personal liability or personal accident) £90 £90
Winter sports emergency medical cover £10m £10m
Cancellation of winter sports activities whilst away £5,000 £10,000
Cancellation/Curtailment of the trip £5,000 £10,000
Personal accident £25,000 £25,000
Personal liability £2m £2m

Optional Cruise cover

LV= Essential policy LV= Premier policy
Excess N/A N/A
Missed port departure N/A £1,000
Cabin confinement £1,000 (£100 daily limit) £1,500 (£150 daily limit)
Cancelled port stop £150 per port £150 per port
Cover to rejoin the cruise if missed due to illness £1,000 £1,000
Personal liability £2m £2m

Optional Baggage cover

LV= Essential policy LV= Premier policy
Excess (no excess for replacement of essential baggage) £50 £50
Lost or stolen baggage £2,000 £3,000
Lost or stolen valuables (included in baggage limit) £300 (£300 single item limit) £500 (£500 single item limit)
Loss or theft of personal money £500 (£300 cash limit) £500 (£300 cash limit)
Loss of passport £500 £500
Loss of driving licence £500 £500

Does LV= travel insurance cover Covid-19?

LV travel insurance does offer coronavirus cover. Information relating to exactly what you are covered for will be detailed in your travel insurance policy documents so ensure that you check these carefully before you travel.

With an LV= travel insurance policy you can expect the following Covid-19 cover:

  • Emergency medical and repatriation costs if you are diagnosed with Covid-19 whilst away
  • Cancellation cover if you or a travel companion are diagnosed with Covid-19 and you cannot travel due to illness or quarantine restrictions
  • Cover if your trip has to be cut short due to coronavirus and you have been ordered to quarantine or if you need repatriation to the UK due to a change in Foreign, Commonwealth and Development Office (FCDO) advice
  • Cover for cancelled trips and excursions because you have tested positive for Covid-19 and have to isolate on your trip
  • Additional accommodation and transport costs if you have to quarantine and cannot move your pre-booked transport

You are not likely to be covered for cancellation if you decide not to travel due to a high incidence of Covid-19 in the area you are travelling to. You are also not covered if you choose to travel against FCDO advice.

Does LV= travel insurance cover pre-existing medical conditions?

LV= says it will look to cover any pre-existing medical conditions subject to its online medical assessment. If LV= is unable to provide cover for a pre-existing condition it will notify you on the quotation page and you may have to seek cover for the condition elsewhere. MoneyHelper, formally known as The Money Advice Service, provides a list of insurers that insure pre-existing medical conditions.

When taking out an insurance policy with LV= you will need to declare all pre-existing medical conditions for every individual on the insurance. Failure to do so may result in a claim not being paid.

LV= defines it as a pre-existing condition if you have suffered from any of the following conditions in the last 5 years:

  • Cancer (any type)
  • A breathing condition (e.g asthma)
  • A heart condition
  • A bone or joint condition
  • A gastrointestinal condition (e.g IBS or reflux)
  • A circulatory condition (e.g diabetes or high blood pressure)

In addition, if you have had to have medical tests or investigations, prescribed medication, surgery or treatment for a medical condition in the 12 months prior to taking out a policy this will also be classed as a pre-existing medical condition.

Covid-19 must be declared as a medical condition if you have received a positive Covid-19 test within 12 months prior to taking out a policy

How much does LV= travel insurance cost?

Below, we compare the cost of an LV= travel insurance single and annual multi-trip travel insurance policy. The single trip policy quotes are based on an individual travelling to Spain for 7 nights. The individual has no underlying health conditions and we have compared a range of ages. The quotes do not include the optional baggage cover and this can be added at an additional cost.

The cost of your travel insurance policy is likely to vary depending on your age and whether you have any pre-existing medical conditions. In the below comparison tables we compare the cost of LV= single and annual multi-trip travel insurance.

LV= single trip travel insurance policy cost

LV= Essential LV= Premier
Excess  £90 £90
Emergency medical cover  £10m £10m
Cancellation/Curtailment  £5,000 £10,000
7 night Single trip policy Europe (20-year-old)  £23.72 £32.02
7 night Single trip policy Europe (30-year-old)  £21.55 £29.15
7 night Single trip policy Europe (40-year-old)  £19.96 £27.04
7 night Single trip policy Europe (50-year-old)  £19.96 £27.04
7 night Single trip policy Europe (60-year-old)  £24.97 £33.54
7 night Single trip policy Europe (70-year-old)  £47.57 £59.84

(Quotes correct as of 5/11/21) 

LV= annual multi-trip travel insurance policy cost

LV= Essential LV= Premier
Excess  £90 £90
Emergency medical cover  £10m £10m
Cancellation/Curtailment  £5,000 £10,000
Annual multi-trip policy Europe (20-year-old)  £53.89 £85.38
Annual multi-trip policy Europe (30-year-old)  £58.34 £92.30
Annual multi-trip policy Europe (40-year-old)  £51.22 £81.22
Annual multi-trip policy Europe (50-year-old)  £51.26 £81.28
Annual multi-trip policy Europe (60-year-old)  £65.23 £94.78
Annual multi-trip policy Europe (70-year-old)  £99.71 £135.59

(Quotes correct as of 5/11/21) 

LV= travel insurance policy excess

There is a fixed policy excess of £90 on LV=’s insurance policies and this is payable per cancellation, curtailment and emergency medical expenses claim.

There is a £50 policy excess for some baggage related claims if you have elected to add baggage cover to your policy and this is payable per claim

How to claim on an LV= travel insurance policy

If you need to make a claim on your LV= travel insurance policy you can do so by completing the online claims process on the LV= website. Alternatively, you can phone 0800 707 6967.

If you are making a claim for trip cancellation or curtailment (cutting your trip short) you need to contact your airline or tour operator first. If this is unsuccessful you should then try to contact your card provider to try and obtain a refund before contacting LV=. If those steps are unsuccessful you can then contact LV= to make a claim.

When making a claim you will need to provide evidence of costs you are claiming for or evidence that you have contacted another provider and were refused a refund.

LV= travel insurance customer reviews

LV= has a Trustpilot rating of 4.7 out of 5.0 Stars which gives it an overall rating of 'Excellent'. 81% of customers have rated it as 'Excellent' with only 2% rating it as 'Bad'. The reviews on Trustpilot are based on LV= general insurance policies as a whole and are not specific to travel insurance. Of the travel insurance reviews we have looked at customers have cited great customer service and quick and helpful claims. Those that have rated it 'Bad' said that they have experienced high premium renewals and some said that they had problems with the online claims process.

LV= travel insurance pros and cons

LV= travel insurance pros

  • 10% online discount
  • No upper age limit on single trip policies
  • The premier policy is 5-star Defaqto rated
  • Online claims process

LV= travel insurance cons

  • Baggage cover is not included as standard
  • Can get higher emergency medical cover with other insurers
  • You have to declare if you tested positive with Covid-19 if you have received a positive test wthin12 months prior to taking out cover

Alternatives to LV= travel insurance

Below, we compare LV= travel insurance to some of its competitors. We compare the most comprehensive travel insurance policies with each of the providers and the quotes are based on a 30-year-old individual travelling to Europe for 7 nights. We have added baggage cover to the LV= policy costs to make the policy comparisons fair. To find out more about the providers read our independent reviews:

You may also wish to compare a large range of travel insurance providers. The quickest and easiest way to do this is via a comparison site such as Compare the Market or MoneySuperMarket*. This allows you to compare a host of insurers and find the cheapest deal for your trip. It is worth considering, however, that not all comparison sites are whole of market so it is possible that you can find a better deal elsewhere.

LV= travel insurance vs Post Office travel insurance

LV=  Post Office 
Policy name Premier Premier
Excess £90 £50
Emergency medical cover  £10m £10m
Cancellation cover  £10,000 £5,000
Lost or stolen baggage  £3,000 (optional extra included) £2,000
7 night single trip European policy cost (30-year-old)  £31.63 £36.12

(Quote correct as of 5/11/21)

LV= travel insurance vs Staysure travel insurance

LV=   Staysure 
Policy name Premier Comprehensive
Excess £90 £65
Emergency medical cover  £10m Unlimited
Cancellation cover  £10,000 £5,000
Lost or stolen baggage  £3,000 (optional extra included) £2,500
7 night single trip European policy cost (30-year-old)  £31.63 £12.99

(Quote correct as of 5/11/21) 

Summary

Overall, LV= provides a good level of cover for travel insurance. Its emergency medical expense cover provides a reasonable amount of cover but it is possible to get more with other providers. This is something that is worth considering if you are travelling to a destination with high medical fees. LV='s cancellation cover is generous but you do have to contact your airline and tour operator before you can make a claim on this cover.

LV= has no upper age limit on its single trip policies and you have to be under the age of 80 for its annual multi-trip policy means that it is a great option for older travellers. LV= also covers pre-existing conditions via its medical screening process. The 10% online discount is also a great addition but it is worth noting that this could mean that you see a hike in your premium the following year should you choose to renew your travel insurance policy with LV=.

 

 

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