ManyPets pet insurance review: Key features and policies

11 min Read Published: 15 Jul 2022

ManyPets pet insurance review

In this independent review, we look at ManyPets (formally Bought by Many) pet insurance policies including the types of policy available, the level of cover on offer and how much it costs. We recommend that you read the review in full but you can jump to specific sections of the review using the following links:

What is ManyPets?

ManyPets* has been on a mission to improve pet insurance ever since it was established in 2012, leading to the launch of its own pet insurance policies for dogs and cats in 2017. Formally known as Bought by Many, ManyPets says that its range of pet insurance policies provides better pet insurance for everyone, made possible by listening to thousands of cat and dog owners to understand what was important to them. ManyPets’ pet insurance policies are underwritten by Great Lakes Insurance SE and it was voted the ‘Most Trusted Pet Insurance Provider’ at the Moneywise customer service awards in 2019 and Pet Insurance Provider of the Year in the 2021 and 2022 Moneyfacts Consumer Awards.

ManyPets pet insurance features

Below is an overview of some of ManyPets' pet insurance features:

  • Multiple policy types
  • Online claims process
  • No excess option for pets under 9 with its Regular policy
  • Free video calls with online veterinary service FirstVet
  • 15% multi-pet discount (for pets on the same policy)
  • Pre-existing condition policy
  • Pet bereavement support line
  • Free Trusted Housesitters membership worth £99
  • Opportunity to get 20% of your annual premium back with the MoneyBack add-on
  • Cover for your pet's first pregnancy

What does ManyPets pet insurance cover?

ManyPets offers 4 pet insurance policies* for cats and dogs. ManyPets pet insurance policies are lifetime limit pet insurance policies which means that you can claim up to your policy limit each year before the limit resets again the following year. ManyPets also offers a 15% multi-pet discount for pets insured on the same policy.

We briefly summarise the different ManyPets policies below:

ManyPets Complete policy

The most comprehensive of the ManyPets pet insurance policies. It offers up to £15,000 of vet fee cover that renews annually. ManyPets' Complete policy also offers dental cover as a result of an illness or injury.

ManyPets Regular policy

The ManyPets Regular policy offers up to £7,000 of vet fee cover that renews annually. Customers have the option to select 'no excess' if the pet is aged below 9. You can also adjust your policy with optional add-ons such as loss and theft cover, death of pet cover and vet fee cover for travel abroad.

ManyPets Value policy

This is ManyPets' cheapest lifetime cover policy which offers £3,000 of veterinary fee cover which renews annually. Like the ManyPets Regular policy you can also add optional cover for the loss and theft of your pet. As it is the most basic ManyPets pet insurance policy you are unable to add on cover for the death of your pet or vet fee cover abroad.

ManyPets Pre-existing condition policy

ManyPets has a pre-existing condition policy that is specifically designed to cover any pre-existing conditions that your pet has. ManyPets classes a pre-existing condition as ‘anything that your pet has received treatment, medication or advice for in the last 24 months’. If your pet has not suffered from the condition in the last 24 months then it is no longer considered a pre-existing condition and is treated as a new condition. Most pet insurance providers that offer pre-existing condition insurance will insist that a pet has been treatment, medication and advice free for 24 months before they will even offer cover, whereas ManyPets will cover a pet so long as it has been treatment, medication and advice free for 3 months.

ManyPets' pre-existing condition policy provides up to £1,500 of cover for pre-existing conditions each year as long as your pet has not received treatment, medication or advice for the condition within 3 months prior to taking out the policy. ManyPets will cover pre-existing conditions up to £1,500 each year but if you do not claim, or receive treatment, medication or advice for the pre-existing condition for 2 years the condition will be covered up to £7,000. New conditions are covered up to £7,000 each year with this policy.

ManyPets pet insurance policies

ManyPets has 4 policies* to choose from. Below is a comparison table that summarises the key differences between the policies. If you take out a ManyPets pet insurance policy and then wish to cancel the policy you can do so within the 14-day cooling-off period to get a full refund. After this if you decide to cancel, ManyPets will refund the unused portion of the pet insurance policy, unless you have made a claim.

You have the ability to cater your Regular, Pre-existing and Value ManyPets pet insurance policies with additional extras such as death from illness/injury cover, loss and theft cover and cover for vet fees when travelling abroad. The ManyPets Complete policy includes these cover options as standard. There is also the opportunity to get 20% of your annual premium back each year if you do not make a claim on your policy. To benefit from this you need to add the MoneyBack add-on when getting a quote. This applies to all policies, excluding the Pre-existing condition policy.

ManyPets pet insurance policy comparison

Complete Regular Pre-existing Value
Amount of vet fee cover £15,000 £7,000 £1,500 for pre-existing conditions £7,000 for new conditions* £3,000
Policy Excess**  £69/£99/£130/£160 £0/£69/£99/£130/£160 £69/£99/£130/£160 £69/£99/£130/£160
Percentage copayment  0% or 20% 0% or 20% 0% or 20% 0% or 20%
Complementary treatment cover (e.g. hydrotherapy, physiotherapy etc) £2,500 £1,000 £1,000 £500
Cover for dental problems Accident and Illness Accident only Accident only Accident only
Public liability (dogs only) £3 million £2 million £2 million £1 million
Travelling abroad Vet fee cover + £2,500 for non-recoverable costs related to your pet £1,000 (optional extra) £1,000 (optional extra) cross
Lost or stolen £6,000 £1,500 (optional extra) £1,500 (optional extra) £200 (optional extra)
Farewell cover £150 £150 £150 £150
Death from illness or injury £6,000 £1,500 (optional extra) £1,500 (optional extra) cross
Emergency boarding cover (per year) £2,000 £1,500 £1,500 £100

*and pre-existing conditions that have been treatment, medication and advice free for 2 years

**Pets over the age of 9 have to pay a minimum of £99 excess and a compulsory 20% co-payment 

ManyPets pet insurance policy exclusions

In this section of the review, we detail some of the exclusions for a ManyPets pet insurance policy. This list is not extensive so it is important that you thoroughly check your policy documents for any exclusion, as not doing so could prevent a claim from being paid. ManyPets' policy documents also state that you must have your pet seen regularly by a vet for annual vaccination, health and dental check-ups to ensure your pet remains healthy. Below is a list of the exclusions in a ManyPets pet insurance policy.

A ManyPets pet insurance policy excludes cover for the following: 

  • Dogs listed in the Dangerous Dogs Act 1991 as well as the Czech Wolfdog, Saarloos Wolfhound or other Wolf hybrids
  • Pets used for guarding, racing, fighting or coursing
  • Pets under 4 weeks old
  • Claims submitted more than 12 months after the accident or illness occurred
  • Preventative treatments or treatments not prescribed by a vet
  • Pre-existing conditions unless you have a pre-existing policy (please see above for ManyPets' definition of a pre-existing condition)
  • If your pet dies from illness and is over the age of 9
  • Pet minding due to a pre-planned hospital visit (cover only includes unplanned medical visits)

Waiting period

If you are opening a new policy with ManyPets then there are some restrictions for the first 14 days of the policy. If you are renewing your policy or you were previously insured with another provider these restrictions do not apply:

  • No claim will be paid for an accident treated within 48 hours of opening the policy
  • If your pet passes away due to illness within 14 days of opening the policy
  • If your pet requires any treatment within 14 days of opening the policy

If you add a pet to an existing policy with ManyPets then these waiting periods apply to the pet that is being added.

How much does ManyPets pet insurance cost?

How much pet insurance costs largely depends on the type, age and breed of the pet you wish to insure. Below I have compared the cost of ManyPets pet insurance for a 1-year-old and 5-year-old medium-sized mixed breed cat and dog.

The below monthly quotes are generated based on a South East postcode. For the purpose of the quotes, the excess was £99 but there are also other excess options which are explained in more detail below the table.

ManyPets pet insurance costs for cats and dogs

Complete Regular Pre-existing Value
Excess £99 £99 £99 £99
1-year-old mixed breed cat £25.11 £19.40 £27.10 £14.89
1-year-old mixed breed dog £38.72 £29.15 £49.29 £21.97
5-year-old mixed breed cat  £20.66 £15.98 £26.34 £15.98
5-year-old mixed breed dog  £40.69 £30.63 £51.80 £23.10

(Quotes correct as of 21/01/22)

ManyPets policy excess

ManyPets* allows you to adjust your policy excess on your pet insurance policy. This allows you to have the opportunity to reduce your monthly pet insurance premium by selecting a higher policy excess. The policy excess is the amount you are expected to pay in the event of a claim so you should consider something that is affordable for you.

You can choose between the following policy excesses: £69, £99, £130 and £160. If you make a liability claim there is a £250 policy excess. With a ManyPets Regular pet insurance policy, you have the opportunity to choose no policy excess if your pet is under the age of 9. Pets over the age of 9 will have a compulsory minimum excess payment of £99 (higher if you selected one of the higher options when getting a quote) with a minimum 20% co-payment. A co-payment is a percentage contribution towards the cost of a pet insurance claim once the compulsory excess has been deducted and this is voluntary before your pet turns 9 with ManyPets.

A ManyPets policy excess is only paid once a policy year if you claim and you will not be charged for any subsequent claims later in the policy year.

How to make a claim with ManyPets pet insurance

With ManyPets pet insurance you can make claims online via the online portal. However, you can still claim over the phone if you prefer. To increase your chances of a claim being paid you must ensure that your pet has an annual check-up, an annual dental check-up and regular vaccinations. If you do not follow this then ManyPets may refuse to pay out your claim. Claims must be submitted within one year of each treatment date and claims submitted out of this timeframe may not be paid.

If you need to make a claim you can do so by following these steps:

  1. Log in to your online account
  2. Within the ‘My quotes and policies’ section click on ‘Make a claim’ and select the policy you wish to claim on
  3. Complete the questions to explain what you are claiming for, the vet you received treatment at and the amount you would like to claim for
  4. Follow the claim as it proceeds and receive updates via text and email

ManyPets says that your claim may go through quicker if you can provide an itemised breakdown (such as a receipt) of the treatment your pet has received along with an up-to-date account of your pet’s health for the past 2 years. If you do not have this information to hand, ManyPets will contact your vet on your behalf.

ManyPets is happy to pay you or your vet directly but it is best to check with your vet that they accept payments from insurers first.

ManyPets customer reviews

ManyPets* is rated as 'Great' on Trustpilot with a score of 3.9 stars out of 5.0 from over 2,900 reviews. 70% rate the provider as 'Excellent' citing a quick claims process, with some payments being received within 7 days and the ability to save money on vet bills by using the virtual FirstVet service. 20% of users rate ManyPets as 'Bad' with most users complaining of increases in their premium when it comes to renewal and some customers experienced a delay in claims being paid. Some customers who have rated the company as 'Bad' have also complained about claims not being paid out due to exclusions on the policy. It is important to check your policy documents carefully to ensure you know exactly what is covered as well as how much you are expected to pay should you need to claim. One thing to consider is that ManyPets is also a lifetime pet insurance policy and is therefore one of the more expensive pet insurance policy types, if you were looking to reduce the cost of your premium read our article, 'How much does pet insurance cost?'.

ManyPets pros and cons

ManyPets Pros

  • Multiple policies to suit your needs
  • Online claims process
  • Free virtual video calls
  • 15% multi-pet discount
  • Cover for pre-existing conditions
  • Option for no excess if your pet is under 9 (if choosing the Regular plan)

ManyPets Cons

  • Have to pay 20% towards each claim for pets over the age of 9
  • Exclusions to the policy that aren't obvious unless you read the policy wording
  • Does not pay out for your pet's death if your pet is over the age of 9 and dies from an illness

Alternatives to ManyPets pet insurance

In this part of the review, we have compared ManyPets* to other pet insurance providers. In the below comparison table we have compared the most comprehensive ManyPets pet insurance policy with the most comprehensive Petplan and Waggel* policy. The quotes are based on a 1-year-old mixed breed dog with no underlying health conditions and based in a South East postcode. For more information on Waggel and Petplan read our reviews:

Another way to compare pet insurance is via a comparison site such as MoneySuperMarket* or Compare the Market. Comparison sites allow you to compare more than one pet insurance policy at once to get the best deal. One thing to consider, however, is that not all comparison sites are whole of market so you may be able to get a better deal elsewhere.

ManyPets vs Waggel vs Petplan

ManyPets* Waggel* Petplan
Excess £99 per policy year £100 per condition
£110 per condition
Monthly Cost £38.72 £41.80 £67.39
Vet fee cover £15,000 per year £10,000 per year
£12,000 per year
Public liability £3million £2million £3million
Loss & theft £6,000 £1,000 £2,000
Death of pet cover (if pet dies through illness or injury) £6,000 £1,000 £2,000
Vet video calls
Trustpilot score 3.9/5 4.1/5 4.7/5

(Quotes correct as of 21/01/22) 

Summary

ManyPets* offers a vast number of pet insurance policies with a policy that should meet every pet owner's needs. The online claims process removes the laborious task of filling out claims forms and chasing vets and having an online account means you have easy access to your policy documents at all times. The virtual vet video calls - free for ManyPets customers - is an exciting addition to a pet insurance policy that could save you money on vet bills in the long term.

It is however worth bearing in mind that ManyPets will not pay out for the death of any pets over the age of 9 that die from an illness. It does however say that any costs incurred for an illness prior to the pet's death will be covered as normal.

Overall, I think that ManyPets is good value for money as it offers extensive cover at a lower cost in comparison to other providers, particularly as all policies offer lifetime cover for your pet. In addition, the opportunity to reclaim 20% of your money back on the policies (excluding pre-existing condition policies) if you do not make a claim, could make the lifetime pet insurance policies more appealing.

 

 

 

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