Petplan pet insurance review

11 min Read Published: 11 Dec 2020

pet plan logo

In this independent review, we look at Pet Plan’s pet insurance policies for cats and dogs including the types of policy available, the level of cover on offer and how much it costs. For more information on Petplan's pet insurance for horses visit Petplan's website

What is Petplan pet insurance?

Petplan has been insuring pets for over 40 years and is one of the most popular pet insurance providers in the UK, with over 1.3 million pets insured to date. Petplan claims it can offer extensive cover for pets with over 97% of claims being paid and over 90% of customers renewing their policies each year. 

Petplan was voted ‘Most Trusted Pet insurance provider’ at the Moneywise customer service awards in 2017 and has a 2020 defaqto rating of 5 stars. Petplan is underwritten by Allianz Insurance plc and is regulated by the Financial Conduct Authority (FCA). 

Petplan pet insurance features 

Below is an overview of Petplan's policy features:

tick Multiple pet insurance policies 

tick Can pay your vet directly 

tick Multi-pet discount 

tick No penalty for making a claim  

tick Online portal 

What does Petplan pet insurance cover? 

Petplan has two pet insurance policies, 12-month cover and Cover for Life and offers cover for dogs, cats, rabbits and horses. For more information on what each policy covers click here

  • Lifetime cover - The most comprehensive cover, this policy covers your pet for up to £12,000 per policy year. This limit then renews annually and any conditions you have claimed for will be covered for your pet’s lifetime as long as you renew your policy each year. Petplan offers three different lifetime policies; Classic, Classic+ and Ultimate.  
  • Time-Limited  - A time-limited policy offers cover for up to £3,000 of veterinary fees per condition for 12 months from when the condition was first noticed. After the 12 month period the condition is no longer covered but any new conditions can be claimed for. 

Petplan pet insurance exclusions 

Petplan does not offer cover for the following: 

cross Pre-existing conditions 

cross Any illness that starts within 14 days of opening the policy 

cross Cremation and euthanasia 

cross Pregnancy 

cross Pets used for breeding purposes 

cross Routine care such as vaccinations and worming etc 

It is important that you read each policy carefully to ensure you fully understand the terms and conditions before opening the policy and making a claim. 

Petplan policy types 

Petplan offers a choice between Lifetime policies or a time-limited policy. The below comparison table compares the key differences between the Petplan policies. 

Policy name Ultimate Classic+ Classic Essential
Cover Type Lifetime Lifetime Lifetime Time-limited
Excess £110 for dogs
£95 for cats
£110 for dogs
£95 for cats
£110 for dogs
£95 for cats
£85 for dogs
£75 for cats
Veterinary fee cover £12,000 per year £7,000 per year £4,000 per year £3,000 per condition for 12 months
Complementary treatment cover £2,000 £1,000 £1,000 £500
Third-Party liability (dogs only) £3million £2million £2million £1million
Death from illness/injury £2,000 £1,500 £1,500 £1,000
Missing pet £2,000 £1,500 £1,500 £1,000
Legal helpline

 

Lifetime policies

Ultimate

  • £110 excess per illness/injury
  • Veterinary fee cover up to £12,000 per year which means your pet is insured for multiple illnesses or injuries up to £12,000 each year after which the policy renews annually
  • £2,000 complementary treatment cover which covers treatment such as acupuncture and hydrotherapy as recommended and carried out by a vet
  • £2,000 cover for boarding fees should you need to stay in hospital unexpectedly
  • £2,000 cover for your holiday if you have to cancel due to the death/illness of your pet
  • Access to a legal helpline

Classic+

  • £110 excess per illness/injury
  • Veterinary fee cover up to £7,000 per year which means your pet is insured for multiple illnesses or injuries up to £7,000 each year after which the policy renews annually
  • £1,000 complementary treatment cover which covers treatment such as acupuncture and hydrotherapy as recommended and carried out by a vet
  • £1,500 cover for boarding fees should you need to stay in hospital unexpectedly
  • £1,500 cover for your holiday if you have to cancel due to the death/illness of your pet

Classic

  • £110 excess per illness/injury
  • Veterinary fee cover up to £4,000 per year which means your pet is insured for multiple illnesses or injuries up to £4,000 each year after which the policy renews annually
  • £1,000 complementary treatment cover which covers treatment such as acupuncture and hydrotherapy as recommended and carried out by a vet
  • £1,500 cover for boarding fees should you need to stay in hospital unexpectedly
  • £1,500 cover for your holiday if you have to cancel due to the death/illness of your pet

Time-limited policy 

Essential

  • £110 excess per illness/injury
  • Veterinary fee cover up to £3,000 per condition per year means your pet is insured for each illness or injury up to £3,000 for 12 months after it has been noticed. After this point the condition will need to be self-funded.
  • £500 complementary treatment cover which covers treatment such as acupuncture and hydrotherapy as recommended and carried out by a vet
  • £1,000 cover for boarding fees should you need to stay in hospital unexpectedly
  • £1,000 cover for your holiday if you have to cancel due to the death/illness of your pet

How much does Petplan pet insurance cost? 

In the table below we have included examples of the cost of pet insurance for each of the Petplan pet insurance policies for both cats and dogs. The quotes are based on a 6 month old mixed breed dog and 6 month old moggy cat that live in the South East and have no underlying health conditions.

Policy type Ultimate Classic+ Classic Essential
Excess for veterinary fee £110 for dogs
£95 for cats
£110 for dogs
£95 for cats
£110 for dogs
£95 for cats
£85 for dogs
£75 for cats
Excess for complementary fee £75 for dogs
£65 for cats
£75 for dogs
£65 for cats
£75 for dogs
£65 for cats
£75 for dogs
£65 for cats
Monthly cost for a Cat £27.67 £18.74 £16.39 £11.86
Monthly cost for a Dog £58.81 £41.20 £36.30 £22.28

 

The actual cost of your pet insurance will vary depending on the type, age and breed of your pet as well as where you live. Petplan also adds a 20% co-payment on top of the excess amount when your pet turns 10 years old (7 years for certain breeds) on a lifetime policy and 8 years old (5 years old for some breeds) on an essential policy.

How to make a claim with Petplan pet insurance

Making a claim with Petplan is quick and the easiest way to claim for any veterinary treatment is via your vet. Your veterinary practice can submit a claim online and Petplan will pay your vet directly if your vet is happy to receive payment this way. If you are unable to claim for treatment through your vet you can fill out the online claims form on the Petplan website.

Petplan says it will pay 90% of claims within 5 working days once your claim has been received by Petplan from the vet. You have 12 months after the date your pet has started to receive treatment to submit a claim.

Pet Plan customer reviews  

Petplan has a rating of 'Excellent' on Trustpilot with a score of 4.6 out of 5.0 stars from over 5,500 reviews. 81% of customers rated it as 'Excellent' citing a friendly and professional service and no problems when it comes to paying out claims. 13% rated it as 'Bad' with problems with automatic renewals and insurance premium increases.

Petplan pet insurance pros and cons 

Pros of Petplan insurance

  • Comprehensive cover
  • Pays out claims quickly
  • No penalty for claiming
  • Multi-pet discount

Cons of Petplan insurance

  • Only offers lifetime and time-limited policies
  • 20% co-payment when pet reaches a certain age
  • No cover for pre-existing conditions

Alternatives to Petplan pet insurance 

When it comes to pet insurance it is best to shop around for the best deal and see the different levels of cover available to find the best cover for your pet. In the comparison table below we have compared the most comprehensive Petplan policy to the most comprehensive Agria and Bought by Many policy. The policies are based on a 6 month old dog that lives in the South East with no underlying health conditions.

Petplan Agria
Excess £110 per claim £170 + 10% of each claim
£99 per policy year
Cost £58.81 £72.23 £42.46
Cover £12,000 per year £12,500 per year
£15,000 per year
Public liability £3million £3million £3million
Loss & theft £2,000 £1,500 £6,000
Death of pet cover (if pet dies through illness or injury) £2,000 Additional extra £6,000
Trustpilot score 4.6/5 4.7/5 3.4/5

 

Summary

Overall Petplan provides good insurance cover for your pet at an affordable price. There is a relatively high excess amount in comparison to other pet insurance providers and this is payable each time you claim rather than once each policy year. Petplan does state that it has a 90% claim payout which is encouraging if you are worried about a claim being accepted. Petplan is a well-known pet insurance provider that pays your vet directly so you may not even have to pay out for any veterinary treatment at all.

 

Looking for a financial adviser near you?

Do you need financial advice? An independent financial adviser can show you how to make the most
of your money. Find your nearest qualified and regulated adviser using this VouchedFor search tool.