Co-op pet insurance review

17 min Read Published: 16 Mar 2022

co-op pet insurance review

In this independent review, we take a look at Co-op pet insurance including what it covers, how much it costs and how it compares to other pet insurance providers. We recommend that you read the review in full, but if you wish to jump to sections of the review you can do so using the following links.

What is Co-op pet insurance?

Co-op Insurance Services offers pet insurance as well as a range of other insurance policies for your home, life and car. Co-op pet insurance is arranged and administered by Insurance Factory Limited and underwritten by West Bay Insurance plc. We compare Co-op's pet insurance policies to other pet insurance providers later on in this article but to read more about the different pet insurance providers read our article 'The best pet insurance in the UK - 2022'.

Co-op pet insurance features

  • Lifetime and time-limited pet insurance policies
  • Up to £16,000 of vet fee cover per year (policy dependant)
  • Cover for dental treatment (exclusions apply)
  • Vet can be paid directly for claims
  • Pet insurance discount for Co-op members
  • Online vet access with FirstVet
  • 2.5% adoption discount if your pet has been adopted from a recognised centre (first year only)

What does Co-op pet insurance cover?

Co-op pet insurance offers Lifetime and Time-limited pet insurance policies and we explain what the different policy types mean below. For a more in-depth comparison of the Co-op pet insurance policies, take a look at our comparison table.

Co-op Annual limit lifetime pet insurance

Co-op's lifetime pet insurance are Annual Limit lifetime pet insurance policies which means your vet fee cover renews annually. An annual limit lifetime policy will insure your pet for a set amount each year, meaning you can claim for more than one condition in the policy year up to the vet fee limit. Once the vet fee limit has been reached in the policy year any further treatment will need to be self-funded. The vet fee cover then renews the following policy year, should you choose to renew your pet insurance policy. For more information on lifetime pet insurance policies and how they work, read our article 'Lifetime pet insurance explained'.

It is worth considering that any condition you have previously claimed for will be classed as pre-existing with another insurer and may therefore not be covered under a new policy should you choose to switch provider.

Co-op Time-limited pet insurance

Co-op also has a time-limited pet insurance policy which means that your pet is insured for a set amount for up to 12 months from when the condition is first treated. This means that you can claim up to the vet fee limit for up to 12 months from when the condition was first treated or until the annual limit is reached, whichever comes first. With Co-op's time-limited pet insurance, your pet is covered for a set amount per period of insurance or 12 months from the condition onset. This means that if you meet the annual limit, but it has only been a few months since the condition started you will have to wait until the insurance renews before claiming again. However, this does mean that you may be able to claim more for a certain condition.

For more information on time-limited pet insurance, read our article 'Time-limited pet insurance explained'.

Co-op pet insurance policies

In the below comparison tables we compare the levels of cover you can expect with a Co-op lifetime and time-limited pet insurance policy. To find out how much it costs to insure your pet with Co-op, jump to 'How much does Co-op pet insurance cost?'

Co-op lifetime pet insurance policy comparison

  Lifetime £1,000 Lifetime £2,500 Lifetime £5,000 Lifetime £7,500 Lifetime £10,000 Lifetime £16,000
Policy type Lifetime Lifetime Lifetime Lifetime Lifetime Lifetime
Maximum vet fee cover per policy year £1,000 £2,500 £5,000 £7,500 £10,000 £16,000
Complementary treatment tick tick tick tick tick tick
Dental cover (injury and illness)* 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6
Death from illness/injury cover £500 £500 £1,500 £1,500 £2,000 £3,000
Farewell cover (includes euthanasia and cremation) £150 £150 £150 £150 £150 £150
Advertising & Reward £500 £500 £1,000 £1,000 £1,500 £2,500
Loss or Theft £500 £500 £1,000 £1,000 £2,000 £3,000
Emergency boarding £500 £500 £1,000 £1,000 £1,500 £2,000
Emergency fees abroad  £1,000 £1,000 £1,000 £1,000 £1,000 £2,000
Holiday Cancellation £1,000 £1,000 £2,000 £2,000 £3,000 £5,000
24/7 vet helpline tick tick tick tick tick tick
Third-party liability (dogs only) £1m £1m £1m £1m £1m £1m

Co-op time-limited pet insurance policy comparison

  Time-limited £2,000 Time-limited £5,000
Policy type Annual limit lifetime Time-limited
Maximum vet fee cover per policy year £2,000 £5,000
Complementary treatment tick tick
Dental cover (injury and illness)* tick tick
Death from illness/injury cover £1,500
£1,500
Farewell cover (includes euthanasia and cremation) £100 £100
Advertising & Reward £1,000 £1,000
Loss or Theft £1,000 £1,000
Emergency boarding £1,000 £1,000
Emergency fees abroad  £500
£500
Holiday Cancellation £2,000
£2,000
24/7 vet helpline tick tick
Third-party liability (dogs only) £1m
£1m

* dental treatment is covered if your pet has been examined by a vet within the last 12 months and any vet recommended treatment was carried out 

Co-op pet insurance exclusions

Pet insurance policies usually include a number of exclusions, detailing the conditions in which a claim will not be paid. Below we list some of the key policy exclusions with a Co-op pet insurance policy. This is not an exhaustive list and so it is wise to check your policy documents carefully so that you know exactly what is covered.

A Co-op pet insurance policy will not cover:

  • Pets under 8 weeks of age
  • Illnesses within 14 days of the policy start date
  • Policy excess
  • Pre-existing conditions
  • Vet fee claims submitted 180 days after the treatment date
  • Death due to illness once your pet reaches 7 years old
  • Dogs listed on the Dangerous Dogs Act (or crossed with dogs on the list)
  • Pets used for a trade or profession
  • Dogs used for guarding and security, track racing or coursing

How much does Co-op pet insurance cost?

In the below comparison tables, we compare the cost of Co-op's pet insurance policies for a mixed breed 1-year-old cat and dog. The quotes are based on a pet living in a South East postcode and with no underlying health conditions. The cost of your pet insurance may vary depending on the age, type and breed of your pet. Where you live may also affect the cost of your pet insurance premium due to the cost of veterinary care in your local area.

Co-op pet insurance policy cost comparison

Lifetime £1,000 Lifetime £2,500 Lifetime £5,000 Lifetime £7,500 Lifetime £10,000 Lifetime £16,000 Time-limited £2,000 Time-limited £5,000
Policy type Lifetime Lifetime Lifetime Lifetime Lifetime Lifetime Time-limited Time-limited
Vet fee cover £1,000 £2,500 £5,000 £7,500 £10,000 £16,000 £2,000 £5,000
Excess £100 £100 £100 £100 £100 £100 £100 £100
Co-payment 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6 20% for pets over 6
1-year-old dog (monthly cost) £12.09 £15.93 £20.83 £23.08 £23.48 £33.30 £11.85 £15.00
1-year-old cat (monthly cost) £14.34 £15.25 £18.42 £23.23 £24.62 £27.67 £12.69 £16.06

(Quotes correct as of 16/03/22) 

Co-op pet insurance policy excess

You have the option to select your preferred policy excess with Co-op pet insurance and this ranges from £75 - £100 in £25 increments. Some pet breeds do have a minimum of £200 excess.

When your pet reaches 6 years old you can expect to pay an additional 20% on top of your excess when you make a claim for veterinary fees. The co-payment can also be added to policies for pets of any age but this is optional. Adding an optional co-payment to your insurance can help to reduce the cost of your policy as you pay more when you make a claim.

How to make a claim with Co-op pet insurance

If you need to make a claim with Co-op pet insurance, in most instances, Co-op pet insurance can deal directly with your vet via the claims portal 'Vet Envoy'. If your veterinary practice is signed up to Vet Envoy it is able to notify Co-op pet insurance via the portal that you wish to claim at the point of treatment. Your vet practice will need to complete an authorisation form which is accessed via either Vet Envoy or on the Co-op pet insurance website. If your vet practice is not able to use the Vet Envoy portal you can download a regular claim form online. There are separate claim forms for different claims such as veterinary fees, loss and theft and holiday cancellation.

Co-op pet insurance customer reviews

Co-op pet insurance has a limited amount of reviews on comparison sites and Co-op Insurance is only rated 1.3 out of 5 stars on review site Trustpilot. This score is, however, across all of Co-op's insurance policies and is therefore not specific to pet insurance.

Upon looking through the reviews there are only 10 for Co-op pet insurance with the latest review being left in March 2022 and others dating back to 2018. Those that rated Co-op pet insurance as bad had problems with claims being paid, pre-existing conditions and a rise in premiums. Some commented on conditions not being covered due to earlier signs of illness/injury before claiming. Those that rated the insurance as good cited great customer service and successful claim payouts.

It is important to check your policy documents carefully to avoid being caught out, particularly with time-limited policies as you have a limited time in order to claim for conditions and illnesses. Co-op's time-limited pet insurance insures your pet for 12 months from the first treatment of the condition and not from when you first decide to make a claim.

Alternatives to Co-op pet insurance

In this section of the review, we compare Co-op pet insurance to alternative pet insurance providers. You can also compare pet insurance providers via comparison sites such as MoneySuperMarket* and Compare the Market. Using a comparison site to compare pet insurance allows you to compare multiple pet insurance providers at once to find the best deal for your pet. One thing to consider, however, is not all comparison sites are whole of market which means you may get a better deal elsewhere.

Co-op vs Animal Friends vs ManyPets

We have compared Co-op's most comprehensive lifetime pet insurance to other leading lifetime pet insurance providers such as Animal Friends* and ManyPets*. The following quotes are based on a 1-year-old mixed breed dog with no underlying health conditions and living in a South East postcode. If you would like to find out more about the insurers read our reviews.

A comparison between Co-op, Animal Friends and ManyPets pet insurance

Co-op Animal Friends* ManyPets*
Lifetime pet insurance type Annual limit Annual condition limit Annual limit
Policy name Lifetime £16,000 Lifetime Assure Plus Regular
Excess £99 £99 £99
Mixed breed dog (monthly cost) £33.30 £23.91 £38.72
Maximum vet fee cover (per year) £16,000 per year £6,000 per condition per year
£15,000 per year
Public liability £1million £2million £3million
Loss & theft £3,000 £1,500
£6,000
Death of pet cover (if pet dies through illness or injury) £3,000 £1,500
£6,000
Emergency boarding £2,000 £1,500 £2,000
Pet travel cover £2,000 £2,000
£15,000
Vet video calls tick

(Quotes correct as of 16/03/22)

Co-op pet insurance pros and cons

Co-op pet insurance pros

  • Introductory discounts for Co-op members
  • Up to £16,000 of veterinary fee cover
  • Two different types of policy to choose from
  • Free vet video calls

Co-op pet insurance cons

  • 20% co-payment, in addition to the policy excess, for pets over 6
  • Time-limited policy can restrict how long you are covered for veterinary fees
  • Does not cover pre-existing conditions

Summary

Co-op's pet insurance policies may suit those that are Co-op members as there are introductory discounts that can reduce your pet insurance premium for the first year. There is a great choice of veterinary fee cover with the lifetime pet insurance policies and the time-limited policies vet fee cover renews annually meaning you can claim again if you have exceeded the veterinary fee limit if the 12-month limit has not yet been met.

When looking for a pet insurance policy it is best to shop around to ensure you are getting the best deal. Comparison sites such as Compare the Market and MoneySuperMarket* can help you to easily compare a range of pet insurance policies but they may not compare every provider on the market. For more information on the best pet insurance for your pet, read our article 'The best pet insurance in the UK - 2022'

 

 

If a link has an * beside it this means that it is an affiliated link. If you go via the link Money to the Masses may receive a small fee which helps keep Money to the Masses free to use. But as you can clearly see this has in no way influenced this independent and balanced review of the product. The following link can be used if you do not wish to help Money to the Masses or take advantage of any exclusive offers - Animal Friends, ManyPets, MoneySuperMarket